Wyndham Grand Plaza Royale Kaidi Reviews
Wyndham Grand Plaza Royale Kaidi
No.2888 South Nanqiao Road, Chuzhou, ChinaView Hotel Details
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Wyndham Grand Plaza Royale Kaidi Guest Reviews
4.7/5
Outstanding
1098 review
Verified reviewsLocation4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All Reviews(1098)
Positive reviews(1046)
Reviews with photos/video(87)
Classy environment(149)
Friendly front desk staff(88)
Delicious breakfast(86)
Large rooms(67)
Perfect for business trips(41)
Luxurious(23)
Great location(15)
Delicious buffet(7)
Negative reviews(51)
Luca_意大利
Superior Double Room
Stayed in 2023年2月
Business travellers
20 review
Very Good
Posted on 2023年2月17日
I got an update room, on high floor, that was pretty nice from the hotel.
room very comfortable and warm
Dbz Steele
Superior Room (2 beds)
Stayed in 2021年7月
Couples
72 review
Great
Posted on 2021年7月7日
The most expensive hotel we could book in Chuzhou. Nice shower, comfortable enough room and adequate service
Haijunshushu
Superior Double Room
Stayed in 2024年5月
Solo travellers
126 review
Outstanding
Posted on 2024年5月12日
The hotel is very nice, with a good location, friendly service, convenient parking, clean rooms, and a very rich breakfast. In addition, the crayfish from Chuzhou tastes good.
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ImHarryhewei
Deluxe Double Room
Stayed in 2024年3月
Business travellers
20 review
Outstanding
Posted on 2024年4月15日
Came to Chuzhou on a business trip, the overall environment is still very good, clean and hygienic.
The breakfast is also quite rich, and it is one of the top hotels in Chuzhou. I have stayed there several times
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Response from Property: Dear Ctrip guest, hello! Thank you very much for choosing to stay at Wyndham Grand Plaza Royale Chuzhou. We are committed to providing guests with a comfortable living environment and excellent services like family, and are determined to keep improving and provide every guest with personalized services that make them feel at home. Thank you very much for taking the time out of your busy schedule to give us your thoughtful feedback. We are very happy to know that you are satisfied with your stay. We are honored to receive your praise and affirmation. We look forward to seeing you again!
Guest User
Superior Double Room
Stayed in 2024年3月
Couples
12 review
Outstanding
Posted on 2024年3月5日
We arrived around 11pm. There was only one little girl at the front desk. She was almost unprofessional! She spoke in a lukewarm manner..
The room was quite big and upgraded ❤️
But! The breakfast was really... It dragged down the overall impression of your hotel😓 My husband and I went to the restaurant at almost 8pm. The staff were still chatting with each other... There were also staff members choosing food by themselves. This was the first time I saw this.
And a lot of food was just a little bit put there. I guess we went too early and they had to wait until there were more people to put it there.
Hehe, it was ridiculous!
Almost everything that could be taken was taken, except for desserts. For a global chain, this breakfast configuration is simply pitiful, with very few types.
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Guest User
Superior Room (2 beds)
Stayed in 2024年1月
Business travellers
1 review
Outstanding
Posted on 2024年1月25日
The hotel has complete facilities, comfortable rooms, and the staff are very enthusiastic, serious and responsible. I had a very happy stay in Chuzhou this time and will choose here next time.
Original TextTranslated by Google
Response from Property: Dear Ctrip guest, hello! Thank you very much for choosing to stay at Wyndham Grand Plaza Royale Chuzhou. We are committed to providing guests with a comfortable living environment and excellent services like family, and are determined to keep improving and provide every guest with personalized services that make them feel at home. Thank you very much for taking the time out of your busy schedule to give us your thoughtful feedback. We are very happy to know that you are satisfied with your stay. We are honored to receive your praise and affirmation. We look forward to seeing you again!
Guest User
Deluxe Suite
Stayed in 2024年4月
Business travellers
2 review
Great
Posted on 2024年4月23日
Clean and comfortable
Service: Good
Original TextTranslated by Google
Response from Property: Dear Ctrip guest, hello! Thank you for visiting Wyndham Grand Plaza Royale Kaidi, and thank you for your recognition of the hotel. We will work harder to bring a more comfortable stay experience to every customer. I hope to see you again at Wyndham Grand Plaza Royale Kaidi soon!
Anonymous User
Superior Room (2 beds)
Stayed in 2024年4月
Friends
24 review
Posted on 2024年5月1日
This is the first time I have seen such a hotel without air conditioning. I opened four rooms and specifically requested that the elderly and children be arranged on the same floor, but the air conditioning was not turned on. It was so hot that I was dying. The first time I called, they said the air conditioning was repaired. The second time I called, they said the air conditioning was not turned on. I have never heard of a hotel without air conditioning.
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Guest User
Superior Double Room
Stayed in 2024年4月
Friends
8 review
Posted on 2024年5月7日
I never give bad reviews, as long as it's acceptable, but I've never stayed in such a bad hotel. Although the hotel gave me a free upgrade, I still gave up. The headboard is made of fabric, with a thick layer of dust. The room is also very old and has a bit of a smell. I wanted to open the window for ventilation, but the curtains couldn't be opened, just like the window was not open. The bed made a creaking sound when I turned over in sleep, which was too uncomfortable.
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Anonymous User
Superior Double Room
Stayed in 2023年10月
Business travellers
33 review
Outstanding
Posted on 2023年10月20日
The hotel is very good, clean, new and spacious, with good service, rich breakfast, and free upgrade to executive room. I will stay here again next time.
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6/9
Response from Property: Dear Ctrip guest, hello! Thank you very much for choosing to stay at Wyndham Grand Plaza Royale Chuzhou. We are committed to providing guests with a comfortable living environment and excellent services like family, and are determined to keep improving and provide every guest with personalized services that make them feel at home. Thank you very much for taking the time out of your busy schedule to give us your thoughtful feedback. We are very happy to know that you are satisfied with your stay. We are honored to receive your praise and affirmation. We look forward to seeing you again!
Guest User
Superior Double Room
Stayed in 2024年4月
Business travellers
3 review
Posted on 2024年4月9日
The service attitude of the hotel front desk staff is average. They can't see the customer's order information clearly when checking in. They keep emphasizing that half a day's room fee will be charged after 2 o'clock, and remind you that it's already 1:40? It's like others are refusing to leave and want to drive customers away. I suggest you stay at the nearby Sheraton, which is about the same price but has much better service attitude.
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Guest User
Superior Room (2 beds)
Stayed in 2024年4月
Friends
3 review
Posted on 2024年4月5日
It is a hotel without warmth. You can hardly hear the word "hello" in this hotel. The staffs are cold and sullen-looking, from the lobby to the breakfast reception desk. It seems that the staffs have not been trained. The management level is very poor and the service attitude is not as good as that of Chuzhou Sheraton. It is a waste of good hotel decoration.
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Aohan7777
Superior Double Room
Stayed in 2024年4月
Friends
1 review
Outstanding
Posted on 2024年4月2日
The location is good, the hotel decoration style is very grand, the room is spacious and comfortable, the service attitude is good, although there are some minor episodes, they were properly resolved after negotiation with the hotel.
Suggestion 1 It is recommended to turn off the brightness of the air conditioning panel
Suggestion 2 It is recommended to set up a special express cabinet to avoid express delivery loss
Original TextTranslated by Google
Response from Property: Dear Ctrip guest, hello! Thank you very much for choosing to stay at Wyndham Grand Plaza Royale Chuzhou. Thank you for your high recognition of the hotel. Your satisfaction is our constant goal. At the same time, meeting and exceeding the expectations of guests has always been our unremitting efforts. We will continue to improve the quality of our products and services. If you encounter any problems or confusions during your stay, you are welcome to give us feedback at any time. We will do our best to provide you with more warm and thoughtful service! Looking forward to your visit again!
Guest User
Premier Double Room
Stayed in 2024年3月
Friends
1 review
Posted on 2024年4月3日
The room facilities are old, the service attitude is very poor, there is no robot when ordering takeout when you are not feeling well, and the room service does not help to deliver it. Don’t you have money to buy a robot? This is the worst room facilities I have stayed in a 5-star hotel. There is only mineral water and no other drinks. In short, the experience is very bad
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Guest User
Premier Double Room
Stayed in 2023年9月
Couples
6 review
Posted on 2023年10月1日
It rained on the night of my stay, so I returned to the front desk to borrow an umbrella after leaving the hotel. The waiter asked about my room and confirmed my identity and asked for a 50 yuan deposit. I asked her if this was a five-star hotel? The hotel had already confirmed that I was a guest, so why did it charge a deposit? Didn't they charge a 500 yuan deposit when I checked in? The waiter said this was a hotel rule. I have stayed in dozens of five-star hotels of various brands, and this is the first time I have to pay a deposit to borrow an umbrella. I don't know if it is a difference between regions or brand hotels. The process that does not put customer experience first appeared again when I checked out. After checking out, you need to park for free. Walk a few meters from the check-out counter to another counter to scan the code to get the free qualification. Wouldn't it be convenient if a QR code was prepared at the check-out counter to provide it to the guests? The ten-meter distance is a neglect of service awareness. The inconvenience of borrowing an umbrella and receiving a free parking ticket does not seem to be a big problem, but this is one of the best hotels in the local area. This is the first time I have received unsatisfactory feedback on a hotel on Ctrip. I am so disappointed.
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