Wyndham Garden Christchurch Kilmore Street

Four of us were traveling, so we booked a suite at this hotel. Let me start by saying that apart from the hotel being new and having good facilities, everything else was pretty mediocre. Facilities: The frying pan provided in the suite couldn't be used with the induction hob, which meant we couldn't heat our food initially. We called the front desk for help, but even they didn't know how to use it and suggested we search YouTube for instructions on how to use an induction hob (our reaction: ???). The front desk also didn't know how to use the in-room phone to contact reception (our reaction: ??? again!). The hotel management team really needs to re-train their staff to ensure every employee is familiar with how to use the hotel's facilities, rather than repeatedly insisting in subsequent communications that there's nothing wrong with the facilities. Hygienics: Pretty average. There were three beds in the room, and the sheets and duvet covers on two of them weren't clean – they had floating lint. Also, the bath towels had very obvious blue pen stains. Service: We contacted the hotel via email the night the issues occurred, and Trip.com also helped us get in touch with the hotel to resolve them. The problems were eventually fixed, but the overall experience remained poor. The hotel's attitude made us feel like we were bringing up existing issues just to get compensation... Finally, there are many better hotels in Christchurch than this one. While it's new, the hotel's service team is a bit lacking. Don't let yourself ruin your trip here.

Can't compare with hotels back home. The room was quite bare and basic. Paid an extra $28 for the Western-style buffet breakfast in the morning, but it was just so-so.

Stayed for one night in Christchurch after whale watching in Kaikoura. I was quite satisfied with the hotel. It's a pretty standard place, though parking right outside the entrance can be a bit tricky since it's on a one-way street. Good thing is, if you check out and leave by 9 AM, you don't get charged for parking.

The room was spacious and well-equipped with amenities like a pot, range hood, and toaster. Booking early definitely saved me some money compared to booking 3-4 days before. The hotel's location is excellent, and the surroundings are beautiful (P2, P3). It's right in the heart of Christchurch, a 5-minute walk from the Avon River, and about a 10-15 minute walk to the Botanic Gardens entrance. I also walked to the city bus interchange. To get to the airport, you can take bus routes 8 or 29, which are also about an 8-minute walk away. The front desk staff seemed to be Indian, and communication in English was smooth. I had a booking through Ctrip that suggested I change room types to get the lowest total price for two consecutive nights, which might have required me to switch rooms the next morning. I spoke with the front desk, and she patiently helped me stay in the higher-priced room for both nights (without switching rooms); I just needed to reactivate my key card the following morning. After 10:30 PM, the hotel's front desk is unstaffed. If you check in too late, they will leave your room key in a coded box outside the main entrance and email you the code. The only minor issue is that one of Christchurch's ******* is located next to the hotel (P1), about a 5-minute walk away. However, the security at night is actually fine (P4) – it's livelier than Auckland at night. I wandered around until 8:30 PM and didn't see anyone drunk on my way back to the hotel.

Highly recommend! It's only about a ten-minute walk from the City, and the hotel is very new. I noticed that the housekeeping staff are all young and they keep everything very clean, so I felt very comfortable.

The hotel is new and very conveniently located for shopping and dining at the pedestrian street, and also for visiting the botanical garden. The room has a washing machine, and there's a kitchen where you can buy groceries and cook your own meals. The room is spacious, and it offers great value for money.

It was pretty good, though the location isn't ideal. It took us about 20-30 minutes to walk from the train station. Getting to the airport required a taxi, which was easy to hail. What stood out to me was the dryer – the room had an individual one that worked really well. On our second stay, we got a combo washer/dryer in the same room type, and that wasn't as good. So, if you need laundry facilities, try to get a room with a separate dryer. I didn't have breakfast. Check-in at the front desk was smooth and quick. The room was quite clean and hygienic. It's a new hotel with large, bright windows. The price wasn't too expensive, I remember paying around 700-800 RMB a night, even in the peak season of January. That might be because I had pre-purchased a package voucher. Overall, I'd definitely recommend it; it's good value for money. I didn't take any pictures of the room.