Somerset Yangtze River Chongqing Reviews

Response from Property: Thank you for choosing Somerset Yangtze River Chongqing and for sharing your positive experience. We are pleased to know that the one-bedroom apartment provided ample space for your family of four, and that our service and English-speaking staff contributed to a comfortable stay. It is also gratifying to learn that the well-equipped apartment met the needs of a longer stay. We sincerely appreciate your kind feedback and look forward to welcoming you again in the future.

Response from Property: Thank you for your staying at Somerset Yangtze River Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

Response from Property: Hello, thank you so much for choosing to stay at Somerset Yangtze River Serviced Apartment Chongqing during your vacation in Chongqing. We are delighted that you had a satisfying stay. Providing guests with a wonderful living experience is always our goal, both in the past and in the future. We are very proud to offer you a "home away from home" and look forward to your next visit.

Response from Property: We are so glad you had a great stay! Our apartment is just a 30-minute walk from Chongqing landmark Jiefangbei and the popular Hongyadong tourist spot, making it very convenient for shopping, leisure, and sightseeing. In addition to all the hotel's public facilities, our rooms are equipped with a fully equipped kitchen and a washer-dryer combo, because we are committed to creating a home-away-from-home atmosphere for our guests! Thank you so much for sharing, and we sincerely look forward to your next visit!

Response from Property: Thank you for staying at Somerset Yangtze River Chongqing and sharing your detailed review! We’re delighted you loved our spacious apartment, complimentary river view upgrade, attentive staff and convenient location close to Ancient Elephant Town.We’ve noted your suggestion to add sound insulation to inter-room connecting doors and will coordinate with our engineering team for optimization. We are glad our team offered a room change when you mentioned noise from neighbours.Looking forward to welcoming you again soon!

Response from Property: We are extremely honored to have you stay at Somerset Yangtze River Chongqing. We are very glad that you have had a satisfactory stay. At the same time, we sincerely thank you for your praise of our service. Your praise will be our motivation. We will continue to improve our software and hardware levels as always to provide you with even better services. Once again, thank you for your visit. We sincerely look forward to your next visit.

Response from Property: Thank you for your staying at Somerset Yangtze River Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

Response from Property: We are honored to have you stay at Somerset Yangtze River Serviced Apartment Chongqing, and we are delighted that you had a satisfactory stay. We also appreciate your praise for our service. Your praise will motivate us to continuously improve our facilities and services to provide you with even better service. Thank you again for your patronage, and we sincerely look forward to your next visit.

Response from Property: Dear Guest, thank you so much for staying at our Executive Single Room Apartment and taking the time to share your honest experience! We are delighted that you appreciated the spacious layout of the room and were satisfied with the bedding, sofa comfort, and bathroom amenities such as hot water. We will continue to maintain these facilities and ensure a positive stay. Regarding your feedback about the refrigerator not cooling, we sincerely apologize for any inconvenience this may have caused. We have immediately arranged for our engineering staff to conduct a thorough inspection of room 1206. We will also strengthen routine inspections of the refrigerators in guest rooms to prevent similar issues from recurring. Thank you for your positive feedback on our staff's service; we will always maintain our warm and attentive service. We look forward to your next visit and are committed to providing you with an even more comfortable and fulfilling stay!

Response from Property: Dear Guest, thank you so much for your continued recognition and love of the Ascott brand. We are also grateful that you always choose us for your family trips, and it is truly an honor! We are delighted that you and your family enjoyed the hotel's excellent location and stunning river views during your return trip to Chongqing, and we are pleased that the hotel has become a warm and relaxing haven for you during your vacation. We sincerely apologize for the inadequate service in terms of room amenities during your stay. We deeply regret the poor quality of the disposable slippers and toiletries, and we humbly accept your valuable suggestions. We will immediately report this to our management and purchasing teams and attach great importance to the quality control of room amenities. Going forward, we will clearly indicate the availability of disposable amenities, strictly upgrade and replace the materials and quality of amenities, and pay close attention to details to live up to your high expectations of the brand. We are also particularly pleased that you and your family enjoyed the complimentary in-room photography experience. Thank you for recognizing the photographer's professional and patient service; we are very happy to have captured such beautiful moments for your family. Thank you again for your sincere and detailed review and for your trust and support of Ascott. We will definitely make improvements and continuously optimize our services and hardware quality. We look forward to your next family trip and will welcome you and your family with an even better experience!

Response from Property: Dear Valued Guest, Thank you for choosing to stay at Somerset Yangtze River Serviced Apartment Chongqing and for sharing your experience. We sincerely apologize that our service and room environment did not meet your expectations, causing you an unpleasant trip. Regarding the issues you mentioned—the broken shower head, room cleanliness, and odor—we have taken them very seriously and have immediately arranged for dedicated personnel to address them one by one: emergency equipment repair, deep cleaning and ventilation of the entire room, and improvement of room quality inspection procedures. Every piece of negative feedback motivates us to improve. Going forward, we will strengthen daily inspections and hygiene control, and enhance staff cleaning training. We hope you will see our improvements and changes next time. We apologize again for this unpleasant stay and hope for your understanding. We look forward to seeing you again!