Guest User
October 2, 2023
I only want to describe it as poor. I wanted to take a rest early after playing for a day, but I waited for almost two hours and still didn’t check into the room.
1. I booked a family suite and a twin room when I checked in, but the room was assigned to the wrong room. The family suite was given to a junior suite.
2. Later, we were told that there were no family packages and they would give us a room with a double bed or a twin bed. Thinking that we had to work very hard during the holidays, we agreed. After waiting for more than 20 minutes, we had to go to the front desk to get the room card ourselves, and finally we checked in. There was no one staying in the twin room for a long time. There was a strong musty smell as soon as I entered the room. The big bed smelled like smoke when I entered the room. The toilet also had offset seals on the toilet seat. When I took a shower, the shower hose was still broken. I really wanted to ask. Didn't the guest house notice it when cleaning the room and cleaning the shower room? The shower room was still not cleaned and the room was changed again. The paper roll holder was still broken and the ceiling was discolored.
3. The key point was later told that the family package was available and asked the room staff to take us to see it. As a result, the room staff had a very bad attitude and looked ugly, as if we owed him money.
4. When the manager came after experiencing these things, he could clearly feel the difference. At least his attitude was very good.
5. Since it is a four-star rating, I suggest you focus on the service and professionalism, and also check the room issues carefully.
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