Xinhua Hotel Fairy Mountain

Xinhua Hotel Fairy Mountain Reviews

Xinhua Hotel Fairy Mountain

300 Meters West of Fairy Mountain National Forest Park Tree Top Walk, Wulong County, Chongqing, 408500, ChinaSee Hotel Details
Xinhua Hotel Fairy Mountain
Xinhua Hotel Fairy MountainXinhua Hotel Fairy MountainXinhua Hotel Fairy Mountain
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1 night

Reviews from Real Guests

8.9/10
1077 reviews
Verified reviews
Location9.1
Amenities8.7
Service8.9
Cleanliness8.9
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All reviews(1077)
Positive reviews(1021)
Reviews with photos/video(307)
Classy environment(207)
Loved the view(75)
Perfect for kids(59)
Tasty food(56)
Friendly front desk staff(48)
Large rooms(46)
Close to scenic area(35)
Has facilities for children(13)
Negative reviews(56)
Guest User
Deluxe Panorama Standard Room
Date of stay: Aug 2024
Other
11 reviews
6.0/10
Posted on Sep 8, 2024
Toilet abit smelly. If you used to sleep in aircon room, then not recommend to stay here.
Response from Property: Dear guest, thank you for choosing Xinhua Hotel and giving us your feedback. We sincerely apologize for the bathroom odor issue you mentioned, which obviously affected your stay experience. We have taken immediate steps to thoroughly clean and disinfect the restrooms to ensure a high standard of hygiene. At the same time, we are optimizing the air-conditioning system to provide a more comfortable indoor environment. We value the opinions of every guest and your feedback will help us to continuously improve. We look forward to seeing you again and experiencing our improved services.
Guest User
Boutique Standard Room - with View (North building)
Date of stay: May 2025
Family
2 reviews
10/10
Outstanding
Posted on Jun 11, 2025
I stayed at Xinhua Hotel with my family again. The environment is still so beautiful, the service staff is still so kind, and the breakfast dishes are rich.
Original TextTranslated by Google
Response from Property: Dear family, hello! Thank you very much for choosing Xinhua Hotel with your family again! Knowing that you are still satisfied with the beautiful environment, friendly service and rich breakfast dishes is the highest recognition of our continuous efforts. Providing a consistent experience for family guests is our commitment. Xinhua has treasured the memories of your family gathering and is waiting to write a new chapter. I wish you and your family good health!
Guest User
Deluxe Panoramic Standard Room
Date of stay: May 2025
Family
1 reviews
10/10
Outstanding
Posted on Jun 8, 2025
I really like the lawn in front of the hotel. It is very beautiful when the weather is good. It is very quiet and the breakfast is delicious. I will choose this place again when I come to Fairy Mountain next time. It is also pet-friendly.
Original TextTranslated by Google
6/9
Response from Property: Dear Wind Chaser, hello! When you sit on the Morning Light Lawn, the golden melody of dewdrops on the grass tip, the distant mountains wrapped in the green breath of mist, and the wind steals the rustling sound of your pages, you will know that the tranquil beauty of Fairy Mountain has finally found its home in your arms. Thank you for writing the heat of breakfast into this volume of poetry and painting. When you and your fur kid pass through the grass waves again, we will gently protect: ▸ the small wild chrysanthemum where the butterfly lands, ▸ the shady place cast by the clouds, ▸ the entire undisturbed universe that belongs to you. The wind here will always remember how to be gentle - to the mountains, to the clouds, and to you.
Guest User
Boutique Standard Room - with View (North building)
Date of stay: May 2025
Solo travellers
1 reviews
10/10
Outstanding
Posted on Jun 5, 2025
The room is clean and tidy, with charging stations and parking lots. The Fairy Mountain is picturesque and Wulong is the beautiful world of the Fairy Mountain. I hope more friends will come to Wulong Fairy Mountain and stay at Huabang Hotel.
Original TextTranslated by Google
Response from Property: Dear family, hello! Seeing your "Great!" and a series of "Very" praises, all our staff at Xinhua Hotel are very happy! 🌼 Sincerely thank you for recognizing our affordable prices, very beautiful environment, and very good service attitude. I am even more happy that you have gained a "very comfortable" stay experience! "Affordable" is sincerity, "comfortable" is the foundation, "beautiful environment" is a gift, and "good service" is our duty - we can pack all these beautiful things into a "great" experience for you, and we feel a great sense of accomplishment! Those who have stayed in Xinhua say it is worth it, and it is the hard truth to come again! We have prepared the same affordability and enthusiasm, waiting for you to come back and continue to be the leader of the "Xinhua Praise Group"! 🎉 See you next time!
CChristoper
Deluxe Standard Room
Date of stay: Apr 2025
Family
8 reviews
10/10
Outstanding
Posted on May 12, 2025
The accommodation experience was completely beyond my expectations! I had always been resistant to this kind of quaint hotel before, but Xiannvshan Xinhua Hotel was really heartwarming from the hardware to the service. The room I stayed in at the beginning had a small problem with the window, so the front desk lady directly upgraded the room type. Then the floor staff also specially sent the children's toothbrush and slippers, and asked the aunt's surname Zheng, which was very considerate. I will stay here again next time! The hotel environment is also very beautiful! Suitable for family travel.
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您對我們仙女山新華酒店的高度評價!您的滿意是我們最大的動力。我們一直致力於為每一位客人提供優質的服務和舒適的住宿體驗,很高興能讓您有完全超出預期的感受。期待您的下次光臨!
Guest User
Panormic Family Suite
Date of stay: Apr 2025
Family
5 reviews
1.0/10
Posted on May 2, 2025
The hotel facilities are old and the room feels dirty everywhere. The location is near the No. 3 box office of the Fairy Mountain Scenic Area. The buses from the airport or the tourist center need to walk a section of gravel road, which is too difficult to walk with the suitcase. The hotel service is too poor. It seems that I must be ripped off when I come. No extra bottled water is provided, and it is charged separately. There is no supermarket or convenience store nearby. The only thing you can buy is from the vending machine in the hotel lobby. The hotel transportation is inconvenient, and it is difficult to get a Didi. The hotel charges 50 yuan for 4 kilometers to the airport, 50 yuan for 4 kilometers to the tourist railway station, and 100 yuan to the tourist center. I consulted the front desk manager about the itinerary. I am so arrogant that I don’t care if I want to sit or not. If you don’t drive yourself, you can’t even consider staying here. It is recommended to avoid pits. Bad review
Original TextTranslated by Google
Response from Property: 尊敬的客人: 首先為給您帶來諸多不便誠摯道歉。 設施方面,我們已着手規劃翻新改造,也會加強衞生清掃。 交通上,會與有關方面協商改善道路,積極解決交通不便與打車難的問題,同時重新評估不合理的收費標準。 服務方面,會加強員工培訓,端正服務態度,重新考量瓶裝水收費政策,努力提升服務品質。 希望您能給我們改善的機會,相信之後會讓您滿意。
2029706918
Basic Family Suite Duplex
Date of stay: Mar 2025
Travel with friends
10 reviews
10/10
Outstanding
Posted on May 11, 2025
The room is spacious and the bed is comfortable. There is a large lawn in front of the door with many sheep roaming around. The hotel is in a scenic area with a beautiful environment and is very close to the treetop walk. The temperature is much lower than in the city and it is a suitable place to escape the summer heat.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your praise for our hotel! We are glad that you are satisfied with our spacious room, comfortable bed, lawn in front of the door and beautiful surrounding environment. Our hotel is located in the scenic area, close to the treetop walk, which is indeed a good place to escape the summer heat. Looking forward to seeing you again!
Guest User
Boutique Standard Room - with View (North building)
Date of stay: Feb 2025
Travel with friends
4 reviews
10/10
Outstanding
Posted on Mar 26, 2025
I came to Fairy Mountain again and stayed at Xinhua Hotel again. The environment here is beautiful, the rooms are clean, the food in the restaurant is delicious, the staff is still so enthusiastic, and breakfast is delivered to our room.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing Xiannvshan Xinhua Hotel again and giving such a high evaluation! We will continue to work hard and look forward to your next visit!
Guest User
Boutique Standard Room - with View (North building)
Date of stay: Feb 2025
Travel with friends
1 reviews
10/10
Outstanding
Posted on Mar 26, 2025
The weather was good and the view was wide. The room attendants and front desk attendants were very enthusiastic. I didn't want to go downstairs to eat, so I ordered directly by phone. The attendants delivered the meal to the room warmly and thoughtfully. A pleasant trip! Facilities: All very good, the room was also very hygienic. It was beyond my expectation that I could live in such a quality room in the scenic area at such a low price!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your good comments! Your satisfaction is our greatest motivation. We look forward to your next visit to Xiannvshan Xinhua Hotel. We will continue to provide you with quality services.
Guest User
Boutique Standard Room - with View (North building)
Date of stay: Jan 2025
Family
5 reviews
10/10
Outstanding
Posted on Feb 27, 2025
I went to Fairy Mountain on February 22. The hotel is inside Fairy Mountain, close to the core attractions, and there is an underground parking lot for charging, which is very convenient. The boss upgraded the room type on the same day, thank you very much. Fairy Mountain is so beautiful, an unexpected surprise. There is a lake in the hotel, and the rime formed by ice is so beautiful. I don't know when I will come next time.
Original TextTranslated by Google
6/7
Response from Property: Dear guest, thank you very much for your good comments! The beautiful scenery of Fairy Mountain is really intoxicating. I am glad that our hotel can bring you unexpected surprises. We welcome you to visit again at any time. No matter when you come again, I believe you will have a different and wonderful experience. Looking forward to seeing you next time!
Albee Zhou
Boutique Standard Room - with View (North building)
Date of stay: Jan 2025
Family
44 reviews
10/10
Outstanding
Posted on Feb 8, 2025
This is definitely the most cost-effective hotel in Fairy Mountain. The snow scenery outside the window is so beautiful. The room is large and clean. It is very close to the ski resort and the treetop walk, more than 700 meters away, and a few minutes' walk. There are several large lawns at the entrance of the hotel, free of charge, where children can play in the snow❄️. Because the children had fun, they immediately stayed for another night. It is recommended that friends who come to Fairy Mountain stay for at least two nights, so that you can enjoy the attractions slowly.
Original TextTranslated by Google
6/8
Response from Property: 尊敬的客人,您好!感謝您如此用心的五星好評!看到您和家人住得舒心、玩得盡興,尤其是小朋友暢快玩雪的温馨場景,我們感到無比榮幸!仙女山新華酒店的初心正是為每位客人打造「高性價比的度假體驗」——✅ 坐擁絕佳雪景視野的寬敞客房✅ 驅車幾分鐘直達滑雪場&樹頂漫步的黃金位置✅ 酒店專屬的免費玩雪草坪您對「連住兩晚」的深度遊建議簡直太懂行了!✨仙女山的霧凇雲海、冰雪森林確實值得慢慢品味,期待您下次再來解鎖更多隱藏玩法!酒店會繼續打磨細節,願成為您每年雪季的老朋友~祝您和家人永遠保有這份冰雪奇緣的快樂回憶!
Tajiaowen
Boutique Standard Room - with View (North building)
Date of stay: Jan 2025
Family
26 reviews
10/10
Outstanding
Posted on Feb 6, 2025
It was not bad. It was already early in the morning when we arrived, but any problems we had were solved immediately by contacting the hotel. There was a grassland outside the hotel lobby, which looked quite comfortable. There was no elevator in the room, but fortunately there was floor heating in the room, so it was not cold when sleeping.
Original TextTranslated by Google
Response from Property: 尊敬的客人感謝您的好評,看了心裏美滋滋的呢~客人有問題我們會盡力想辦法解決,十分榮幸能夠切實幫助到您。酒店門口的草坪,有積雪時滑雪可棒了呢。北樓一共3層樓,沒有電梯,所以在這裏提醒一下以後入住的客人:行李很多要慎重選擇喲~
Guest User
Deluxe Panorama Standard Room
Date of stay: Jan 2025
Family
8 reviews
8.2/10
Very Good
Posted on Feb 2, 2025
A hotel with a bit of history. The room is very grand. The location is very good. You can reach the ski resort in 4 minutes by car. You can ski right away🎿 The small library on the first floor is a highlight. It is just right for you to read a book quietly on the mountain The service is especially good. It is estimated that the check-out time will exceed the check-out time after skiing. Communicate with the front desk in advance and they will promptly extend the check-out time for us. Thumbs up The restaurant needs to be improved. The air conditioner was not turned on during dinner. The food was cold. I hope it will be improved
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your high evaluation of our hotel room type, location, small library and service. We sincerely apologize for the poor dining experience caused by the air conditioning not being turned on in the restaurant. We have conveyed your feedback to the relevant departments and will make improvements immediately to ensure that similar situations will not occur again. We look forward to your visit again.
Guest User
Boutique Standard Room - with View (North building)
Date of stay: Jan 2025
Family
1 reviews
1.5/10
Posted on Feb 2, 2025
The furnishings in the hotel rooms are quite old, the hygiene conditions are unknown, and the sound insulation is very poor. From time to time, you can hear the opening and closing sounds of the next room. After having dinner at the hotel, I started vomiting and diarrhea the next day, which makes people doubt the hygiene of the restaurant. The hotel is on the mountain, and it is not convenient to buy medicine or ask for medical advice, so I asked the front desk if they could help me get medicine/have medicine in stock. The answer was no/no. The emergency response ability is so poor that it is outrageous. I don’t know if the hotel will also answer "no/cannot" when receiving skiing guests who encounter injuries and just deal with it hastily. I rarely give bad reviews to hotels, but I really have to write this time.
Original TextTranslated by Google
Response from Property: Dear guest, first of all, I sincerely apologize for bringing you such a bad experience. We will inspect and improve the room furnishings, hygiene, sound insulation and other issues as soon as possible. Regarding your feeling unwell after your meal, our front desk failed to provide effective assistance, which is indeed a shortcoming of our emergency service. We will pay attention to these issues, strengthen management, and improve the hotel's service level. We hope to gain your understanding.
Chaikefusitang
Deluxe Panorama Standard Room
Date of stay: Dec 2024
Family
12 reviews
7.5/10
Posted on Feb 5, 2025
The hotel is relatively old, but the location is good, 10 minutes walk from the treetop walk, 10 minutes drive from the ski resort, there are no shopping malls and stores around, it is not convenient to buy things, the breakfast is OK. There are not many people during the Spring Festival, there are underground and ground parking lots, you can charge, which is quite convenient.
Original TextTranslated by Google
Response from Property: Hello! Thank you for choosing to stay and giving your review. There is indeed no shopping mall around, and it is indeed inconvenient to buy things. There are only 3 places around to buy small commodities: the self-service vending machine in the lobby on the first floor of the main building, the canteen on the first floor of the north building (3-5 minutes walk), and the canteen in the residential area (exit Gate 3) (12-15 minutes walk).