C Plaza Hotel (Chongqing Jiefangbei Hongya Cave) Reviews

Response from Property: 尊敬的貴賓：感謝您與家人選擇在山城之旅下榻重慶翰文大酒店，並在繁忙的行程後留下真摯的反饋。非常榮幸我們的位置能為您探索解放碑提供便利，也很高興得知小朋友喜歡我們的泳池，這讓全家人都能在旅途中得到放鬆。關於早餐，我們特意控制了用餐人流密度，旨在為像您這樣的家庭客人提供更私密、精緻的用餐體驗，很高興這一點得到了您的認可。您提到的房間設施問題，我們已如實記錄。作為一家經典五星級酒店，我們深知硬件維護的重要性，雖然部分裝修風格保留了歲月的沉澱，但我們始終將設施的完好率與潔凈度作為管理的重中之重。當然，您的反饋也是我們煥新升級的重要參考，相關計劃已在籌備中。感謝您對“性價比”的肯定，期待在不久的將來，能以更嶄新的面貌迎接您與家人的再次光臨！祝您闔家安康，旅途愉快！

Response from Property: Dear Valued Guest, Thank you for choosing to stay at Chongqing Hanwen Hotel and for leaving this objective and fair feedback after your detailed experience. We are honored that our location provides convenience for your trip to Chongqing. Just steps away from Huanghuayuan Station on Line 2, it truly is a "golden route" that we are proud of, allowing you to easily connect to the major attractions in Yuzhong District. Regarding the construction noise you mentioned, we sincerely apologize. Due to the upgrading of municipal facilities in that area, there is indeed some noise interference at present, and we empathize with your experience. If you visit again, please note "quiet requirement" when booking, and we will prioritize arranging a quiet room with its back to the construction site to ensure your sleep quality. Your description of our service as "always responsive" is a great encouragement to our team; your recognition of the "exquisite" breakfast is also a driving force for our continued commitment to quality control. We look forward to having the opportunity to make up for this small regret in the near future and present you with a perfect stay. We wish you a pleasant journey and all the best!

Response from Property: Dear Valued Guest, Thank you for choosing to stay at our hotel for three consecutive nights. This long-term trust and companionship is the strongest affirmation of our overall quality, and we are deeply honored. Your comments about the "good location, within walking distance of the subway station, convenient access to Hongyadong and Jiefangbei, diverse and abundant breakfast, and clean and hygienic rooms" perfectly reflect our commitment to providing guests with a one-stop experience of "peace of mind, convenient transportation, enjoyable activities, and satisfying dining." Your recognition signifies our continued efforts in site selection, cleanliness standards, and food quality, truly creating value for you. These three nights together have allowed us to extend our service from a "first meeting" to a "familiar and welcoming experience." Your satisfaction with every detail is the greatest encouragement to our team. We sincerely look forward to your next visit, whether for a longer or shorter stay, we will await your return with unwavering quality and a deeper understanding.

Response from Property: Dear Guest: After reading your review, we couldn't help but give you a thumbs up! You've covered everything so comprehensively! 😊 Thank you for praising every aspect of our service, breakfast, rooms, river views, cleanliness, and nearby attractions. It warms our hearts! You specifically mentioned that it's "very close to Bashu Middle School," which is such an important detail! We always hope that whether you're a tourist visiting Chongqing or a parent accompanying your child to an exam, you can find convenience and peace of mind with us. Your attention to this shows you truly care about your experience! We'd be thrilled if our chefs, housekeeping, and service teams heard about the delicious breakfast variety, the clean river-view rooms, and the excellent service! Most importantly, you used three "recommendations"—we will cherish this trust! We welcome you to come again next time, whether for tourism or accompanying your child to an exam. We'll be waiting for you by the river! Wishing you all the best and happiness every day! ✨

Response from Property: Dear Guest: Happy Birthday! 🎂🎉 Seeing your review made us happier than if it were our own birthday! We are so honored to serve you on your birthday and to have that little cake become a part of your wonderful memories. You praised our service, convenient delivery, and excellent food, and we accept all of that with pride! But what touches us most is that you remembered this little birthday surprise. For us, making our guests feel valued and pampered on special days is the most important thing. We have already passed on your praise to our team! Everyone said that we will continue to be that heartwarming team that "secretly remembers our guests' important days"! Happy Birthday again! We welcome you to come back next year for your birthday. We promise that the cake will be even sweeter and the smiles will be even more abundant! We look forward to welcoming you home!

Response from Property: 尊敬的家人：展信佳。讀罷您的評價，彷彿收到一封來自家人的旅行手記，温暖而真摯。您説“來重慶都住這裏”，這七個字，便是授予我們最珍貴的家族徽章。您如此細膩地記下了“首晚的晚安甜湯”帶來的甜蜜感覺，並笑言“如果每天都有就更好了”。這份可愛的期盼，我們已悉心收下。這碗甜湯，是我們為您設計的 “歸家第一晚”的温情儀式，願它以一絲甜，化去您一路風塵。您的喜愛，讓我們確信這份心意已妥帖送達。而旅途中的其他夜晚，我們希望以不同的靜謐與舒適相伴，也許是一夜安眠，也許是一窗星辰。同時，感謝您對 “安心享用”的迷你吧與貼心水果​ 的認可。這份不設防的“安心”，正是我們為家人預備的、最基本的慷慨。最重要的，是您再次認證了我們作為您“重慶客廳”的絕佳位置——毗鄰解放碑、洪崖洞。能作為您探索這座摯愛城市的完美起點與舒心歸宿，我們與有榮焉。您是我們最珍視的家人。我們已將此信分享給廚房、客房及禮賓團隊。請您放心，無論何時歸來，這裏永遠有為您温着的甜湯、備好的水果、明亮的房間，和一張熟悉的笑臉。靜候家歸!

Response from Property: Dear Valued Guest: We are deeply moved and grateful as we read your review. This is more than just an evaluation; it is a precious narrative about "trust, choice, and belonging." We are deeply touched and feel a profound sense of responsibility. First, please allow us to extend our highest respect to you. We remember the "minor incident" you mentioned last time; and your decision to "still choose Hanwen" for this business trip, based on our "proactive problem-solving attitude," is the highest praise we can receive and the most valuable vote of trust a hotel can earn. It proves that sincere remediation is more effective than a perfect initial presentation in winning hearts. Thank you for giving us the opportunity to make amends and prove ourselves. Secondly, we sincerely appreciate your special recognition of the front desk colleague. Although you were unsure of his specific position, you accurately described him as "very enthusiastic and thoughtful," and said he gave you a "home away from home experience." At Hanwen, every employee who creates a "home away from home" feeling is our most cherished asset. Based on your description, we immediately identified this colleague – our lobby manager. It was you who, with your keen insight, discovered this role model for us. Finally, and most importantly, regarding the future, your promise to "choose Hanwen again on your next business trip" is not just a polite formality, but a weighty covenant about the future between us and you. We solemnly promise that Hanwen Hotel will henceforth be your unchanging "rest stop" and "home" in this city. We have created a personalized preference profile for you, recording your fondness for "quiet rooms" and "flexible arrangements." The next time you return, from the moment your booking is confirmed, this familiar sense of security and unprecedented attention will automatically be available to you. The journey may be long and arduous. Thank you for choosing to trust us at the most crucial moment; for remembering our warmth in the most ordinary of days. We, along with that "warm-hearted colleague" whose kindness you touched, eagerly await your next return.

Response from Property: Dear Valued Guest: We couldn't help but smile as we read your eloquent review, and it warmed our hearts! Thank you so much for sharing your detailed experience of this stay; we truly appreciate every compliment you gave. The service training, staff professionalism, welcome white fungus soup, complimentary drinks, room cleanliness, and the variety and delicious beef brisket and pea noodles you mentioned are all details we meticulously refine day after day. As for your "soul-searching question": why does a Chongqing hotel have Chaoshan-style congee for breakfast? Haha, you've hit the nail on the head! Actually, it's a little something extra: Chongqing people are known for their warmth and passion, but we also know that many out-of-town guests might crave a comforting bowl of congee in the morning. So, we specially introduced Chaoshan-style congee, hoping that you, from all over the country, can find a familiar comforting food even when you're far from home. Of course, if you prefer Chongqing noodles, our pea noodles are always ready to serve! 😉 Thank you again for your wonderful feedback and for this heartwarming and delightful review. We have shared your feedback with our service, food and beverage, and housekeeping teams. We look forward to your next visit, where you can unlock even more "crossover surprises" at breakfast! Have a pleasant journey and enjoy your meal!

Response from Property: Dear Valued Guest,Thank you for this incredibly detailed and wonderful review! We are absolutely delighted that you and your family had such a positive experience and took the time to share it so vividly.It brings us great joy to know that you appreciated the grand entrance, the excellent service from our staff, and the swift arrangement of the third set of amenities​ for your room on the 19th floor. Providing seamless, anticipatory service is at the core of what we do.We are particularly thrilled that you enjoyed our wellness facilities—the full-length lap pool and the sauna​ are indeed designed for genuine relaxation and rejuvenation after a day of exploration. It's also fantastic to hear that you found our robotic delivery service​ for food orders to be "super convenient"! This blend of high-tech convenience with high-touch hospitality is a balance we strive to perfect.Lastly, we couldn't agree more about our location being ideal, and we're so pleased the proximity to the metro station added ease to your travels.Your feedback has been shared with our entire team, with special recognition to our front office, housekeeping, and facilities teams. It was a genuine pleasure hosting discerning guests like you.We sincerely hope to welcome you back on your next visit for another stay that is equally relaxing, convenient, and delightful.Warm regards

Response from Property: Dear Valued Guest: We have carefully studied your detailed, objective, and valuable review as a model for our service. It is a great honor to have you describe your trip as having an "excellent overall experience." Your precise description paints a picture of our ideal hotel: a convenient location is the starting point for efficiency, elegant and quiet public spaces are a transition to a peaceful state of mind, and well-equipped, tranquil, and comfortable guest rooms, especially the "soft bedding" and "soundproofing" you mentioned, provide a haven for restful sleep. These three points perfectly encapsulate the seamless flow we designed for our guests from "arrival" to "settling in." Meanwhile, efficient and professional service and a diverse breakfast menu infuse this picture with warmth and vitality. Your systematic perception and appreciation of this interconnected experience is undoubtedly the strongest endorsement of our comprehensive operational capabilities. We have shared your review, especially your discussion on how departments collaborate to create an "excellent experience," as a core case study in our management weekly meeting. This reaffirms our belief: true excellence is not a breakthrough in a single department, but rather the holistic excellence achieved through consistent delivery across all stages. We sincerely hope you will make this your regular stop on your journeys to and from the mountain city. We promise that this "stability and balance" that will satisfy you will be our consistent delivery standard.

Response from Property: Dear Guest, Thank you very much for choosing to stay at our hotel and for taking the time to write such a detailed and objective review. Your feedback is like a precise "check-in diagnosis," providing us with invaluable benchmarks for improvement. We are deeply grateful for this. We are very pleased that you were satisfied with the hotel's location and convenient cross-river transportation. However, we take the following shortcomings you encountered during your stay very seriously and have immediately investigated them: Regarding the room odor: The "wood paint smell" you mentioned is likely due to recent maintenance on some of the furniture. We apologize for not anticipating this and taking appropriate ventilation measures. We have requested the Housekeeping Department to prioritize ventilation and re-check the air quality in all recently maintained rooms. Regarding the shower water pressure and whistling: We sincerely apologize for the situation you described. This is a problem that should not occur. We have recorded the room number and notified the Engineering Department to immediately conduct a systematic inspection, checking the water pressure valve and piping to ensure stable and quiet water flow. Regarding potential external construction noise: We have reiterated to the front desk and guest services center that guests must proactively inquire about their quietness requirements upon check-in, and rooms away from construction areas will be prioritized based on availability. For guests already checked in, we can provide earplugs or assist with room changes at any time. Regarding facilities: Thank you for your positive feedback on room cleanliness. We are currently steadily advancing our smart room upgrade plan, and your feedback is an important reference for us to optimize the guest experience. Your rational and understanding feedback touches us and motivates us to set higher standards for ourselves. We look forward to providing you with an opportunity to make up for any shortcomings and present a brand-new experience on your next trip.

Response from Property: Dear Valued Guest, Thank you for choosing to stay at our hotel and sharing your experience. We are honored and encouraged by your positive feedback on our environment and service, as well as your promise to return. Providing you with a comfortable place to stay is our consistent pursuit. We were especially delighted that you specifically mentioned the "early night sweet soup (white fungus soup)," which brought you warmth and sweetness. This is not just a routine gift, but also our way of extending a warm welcome to every guest who arrives weary from their journey. This will motivate us to continue providing excellent service. Thank you again for your support. We already look forward to your next visit, where a comforting white fungus soup and our usual attentive service will be prepared for you as always. We wish you a pleasant stay!

Response from Property: Dear Valued Guest,Thank you for this incredibly thoughtful and delightful review! We are truly delighted that you enjoyed your stay at The Plaza Hotel and that you found our rooms to be clean, spacious, elegant, and well-equipped​ for your comfort.Your feedback is particularly valuable. We are thrilled that, despite the language barrier, our team’s proactive use of WeChat​ ensured you received seamless and helpful service. It is also wonderful to hear that you loved our robotic assistant! It was designed to add a touch of innovation and convenience, and we’re so glad it became a memorable part of your experience.You have perfectly described the balance we strive for: providing traditional elegance and comfort​ while embracing smart solutions​ (like WeChat support and robotics) to enhance guest experience beyond language or physical boundaries. This philosophy of “Borderless Hospitality” is at our core.We have shared your kind words with our entire team, especially our front-line staff and the tech team behind our robotic colleague. It was a pleasure hosting a guest as perceptive and gracious as you.We sincerely hope to welcome you back soon for another stay that is both elegantly comfortable and delightfully innovative.Warm regards

Response from Property: Dear Guest: We have read your detailed feedback with the heaviest heart. We sincerely apologize for your entire experience, which described finding hair on the carpet in every room from the first to the third, waiting for over an hour, and ultimately leaving exhausted and dissatisfied. This was not a typical service error, but rather a problem with our cleaning quality control. On behalf of the hotel management team, we once again offer our sincerest apologies for the disappointment, wasted time, and poor experience you endured. Regarding the core issues you pointed out, we have taken the following corrective measures: Thorough investigation and accountability of cleaning standards: Your experience of a "triple" cleaning incident is unacceptable. We have punished all housekeeping staff and room-checking supervisors on duty that day and provided them with retraining, and have initiated accountability measures against relevant supervisors. Effective immediately, we are upgrading and streamlining the carpet cleaning process for all guest rooms. Emergency procedures redesign: Making guests wait excessively long after discovering problems is also a major service deficiency. We have revamped our "Room Issue Emergency Response Procedures" and equipped the front desk with some rigorously inspected "prepared clean rooms" to ensure rapid room changes. Regarding the "obstruction of check-out," we offer you our most direct explanation and apology. After a detailed investigation, we learned that the on-duty lobby manager, upon learning of the series of problems you experienced, felt the situation was serious and wished to personally offer you a final, heartfelt apology before your departure and to hear your feedback in person. However, due to his inappropriate communication style, he caused you strong resentment of "hypocrisy" and "forced obstruction." A genuine apology should not feel coerced, but we delivered the opposite. Therefore, I personally apologize again for the unpleasantness you experienced on your final journey. We have no excuses, only a thorough overhaul. If you have the opportunity to visit Chongqing again in the future, we hope you will contact us so that we can provide you with a completely new experience, starting from the moment you arrive at the station, to make up for even the slightest regret.