Featured Hotels near Gordon Ranch Marketplace, Chino Hills

Complete facilities, sufficient parking spaces, good surrounding environment

Overall, this property looks lovely on the outside, but is in desperate need to be updated inside. Arrival: The hotel website states that the hotel does not offer a shuttle, So after paying $15 for the short ride from Ontario Airport, we pull into the porte-cochere where the Holiday Inn shuttle van is parked. So there is a shuttle available, but it only runs very limited hours in the morning. You are on your own if your flight leaves after noon. Lobby: From my observation, the front desk staff is often in the nearby office, as there is no one behind the desk. The hotel has a small sundry area where you can purchase overpriced sodas and water ($3.50), snacks, candy. However you cannot charge the items to your room and must use a credit card on a self-checkout kiosk. We had arrived early in the day, knowing that our rooms would be several hours away from being ready. While waiting in the lobby for a room to become available, I was hoping to complete some work on my laptop. But the property would not allow me WiFi access until I could check in. Considering that I'm have IHG Premium Elite status, this seems like the least they could offer. Restaurant: Again -only Credit Cards accepted. You cannot do a room charge in the hotel's only restaurant. Limited breakfast menu - we ate upon our early arrival. When our rooms were ready and we check in, we were informed that the restaurant would not be open for dinner on Sunday and Monday - the two nights of our stay. Yet when you enter the elevators, they are adorned with advertisement for their restaurant/food offerings. Hallways: Very worn, carpets looked dirty and on our floor, the 4th, you could see what appears to be construction markings through the paint/wallpaper. It looked like faint black marker with room numbers or other symbols - is the paint so thin it didn't cover these up??? Room: The room was generally fine, although the furnishings did appear to be dated. The worst thing though was the air conditioner,. This was the loudest air conditioner I've ever heard -- sounded like the compressor of a large commercial freezer. The television offers several channels, but there are no instructions on how to access them and the remote doesn't have a numerical keypad, so you must use an up/down key to find the channel you want. Towels: As mentioned by others, the towels reminded me of the awful ones they used to give us to use after gym class in high school 30+ years ago.

From the beginning of the stay to the end, we were in complete dissatisfaction with the way we were treated. We were encouraged by the great reviews on Google and on hotels.com of this location, but unfortunately do not believe what everyone says. Don’t be fooled! After we checked into our hotel we went to get food. After we got food and returned back to our hotel, we noticed that there were blood stains on our bed sheets and comforter, upon looking closely. We were obviously disgusted by this and did not want to use the bedding if it had blood in it, so we called the front desk at that time. The lady at the front desk said that she is very sorry and that she cannot have a maid replace the sheets because there were no maids at that time.Then I asked for a new set of sheets and bedding so that I could replace it myself. The lady said that she will send over the bed sheets as soon as possible. A guy who looks like a new hire by the name of “Colby, Colvy, or Toby” (one of those names, the hotel staff declined to confirm which one), arrived at our hotel room in about 10 or 15 minutes. With an attitude from when we opened our door to greet him, he gave us just the bare set of inner sheets. Upon receiving the sheets, I asked, “Could we get a comforter?”. He responded back saying, “you didn't ask for a comforter, I am giving you bed sheets.” I said back to him, “we need a comforter because the bloody bed sheets touched the comforter hence we would need all new bedding.” With extreme disrespect and rudeness, he said he will go get it. When he returned with the comforter in hand I had the old sheets that had blood on it, all wrapped up. Then he gives me the comforter. I asked him “what do you want me to do with the bloody bed sheets”, and he said “I don't know what you want me to do with it. It's not my job. You know, I am doing you a favor by bringing you these things right now, this isn't even my job, I work at the front desk.” Obviously I was very upset at this and I found this to be extremely unprofessional as the hotel had blood on the sheets, and they should do anything to fix it and to make sure that we are happy. Obviously in this case this employee did not care. When I replied back saying “that this is a problem that needs to be fixed and whoever's working at the hotel needs to be able to help me and not be rude to me, I was replied back with a statement that I would be kicked out for being too disrespectful. Along with this, this individual decided to curse at me and once he started cursing at me, with fear of safety because my girlfriend was also in the bedroom I closed the door and locked it. Despite me closing the door and locking it, this man continued to curse me out and it seems like he almost wanted to fight me saying “F*ck this and f*ck that, come on man, it's like that?!” Then I give a call to the front desk and the same lady answers again, I explain the whole situation and she apologizes. She confirms to me that compensation will be gi

Our group of three recommended by friends, chose this hotel, stayed for 5 nights, this hotel from the front desk to breakfast to daily cleaning, all done very well, the room is very large, two 1.5-meter bed, can Stayed in 4 people, the room is fully equipped, refrigerator, microwave, coffee machine, hair dryer are complete, we live very comfortable, next time you come to Los Angeles also choose Beth Pine Tree Hotel, thank you!

i drove 7 hours from Arizona to get to this hotel that my company already booked and paid for in advance to be told that i need my boss present to present his id and card....... also told me i wouldnt be able to get a room because we have to re book 72 hours in advance.... i sat around for 2-3 hours til my boss from ontario could arrive to present his id and card..... very unprofessional because ive stayed here last month and did not have any of these issues. the front desk did not give two F***s that i was basically stranded in another state with nowhere to stay. after driving 7 hours and sitting 2-3 hours. you would think if you have people staying that are coming from out of state you would provide necessary information so that we are not stuck. after my boss showed up i finally got this room to walk into a dirt ball room with ants everywhere and just dirty. the wifi is probably the worst wifi ive ever experienced in a hotel. the fact that they call this complimentary wifi is almost disrespectful. i work a lot from my computer and i need good connection to be able to work. as i am writing this review in the hotel room looking at my wifi signal with 1 -2 bars max and thats how the wifi has been this whole week. for the hassle and stress i was put through i would book another hotel that would actually give you the service and respect that you pay for. the fact that the front desk said i wouldnt be able to book anything cause for 72 hours and their manager left was ridiculous. basically telling me to f*** off. i remained respectful and calm throughout all of their crap. you need to be teach your employees to cater to repeat customers... ive been here many times and my history will show it... and shows everytime my company paid with the same payment method... they had me wait 3 hours because lack of skill, lack of knowleadge, lack of customer service. And they were okay with letting me sleep in my car because their process is wrong is the reason they will get a bad review today. if you do make a reservation here and pay online make sure that these people provide you with all the right documents you will need especially if your company is paying for the room. make sure you bring insect killer and plenty of sanitizer to clean the dirty rooms. also their is free breakfast included but i wasnt aware of it until my last night here and none of the employees let me know of this i had to kind of force myself into the free breakfast. its time people do their job the right way it amazes me how employees can destroy a business's name and reputation because of their poor level of skill and care. And on the side of this damn building their are about 100 bumble bees flying around the side of the building if i didnt see it in advance it would have been pretty bad. ive never seen this many bees hovering around the garden on the side of the building before.

The room I had was a suite. I was happy with the set up of the wheelchair accessible bathroom with a tub. There was a shower chair available if needed. I had breakfast in the restaurant twice. It was alright. I would definitely stay here again. Someone made the reservation on my behalf, and, in turns out, they made the reservation for one day fewer than it was supposed to be. The Sheraton Fairplex was completely booked, so I had to move to a different hotel. None of this was the fault of the hotel. It was nice that they allowed me to stay in the room until 4:00, so that I had time to find a different hotel.

It didn't take long to find the hotel after getting off the ramp. Banks near the hotel, 168Market UPS store stationery store, etc. are all very close, very convenient

This hotel is a must stay!! The hotel was beautiful, clean, and welcoming for my toddler and I! You walk into the lobby and are greeted with beautiful fireplace and inviting sofa. The staff are extremely polite and take the time to know you! The room was spacious with a microwave, wet bar, good size mini fridge, a small dinning table, a work desk and ergonomic chair, and a living room! All of the appliances were immaculate! The carpet might need a wash but no smell or stains! My son loved the pull out sofa! To my shock when taking out the sofa cushions I was pleased to see how clean it was! Usually there's crumbs or old food under cushions but no just clean and decent size pull out bed! The complimentary breakfast was delicious and hot! But for mom's favorite part, the bathtub!! Yhe only complaint is that I wish the tub had jets!! Spacious and relaxing and the water temperature as hot as you could stand°° Amazing!!! Second time staying at Ayres Hotel chain and I will now only be booking family trips here! Thank you!!

I had a great time. I had just stood there 1 day and it was so clean, smelled clean, no problems at all. I'll be staying here while I'm in the area from now on

Very nice hotel. It is without a doubt the best hotel that is around here. I love their deluxe rooms with the courtyard style patio. Very nice! Thier restraunt is also very nice!