Mercure Chiang Mai Reviews

Response from Property: Dear 벙벙이,Thank you very much for taking the time to share your wonderful feedback following your stay at Mercure Chiang Mai.We are delighted to hear that you enjoyed our convenient location, the warm hospitality of our team, and the variety of our breakfast. It is also rewarding to know that you appreciated the cleanliness and maintenance of our facilities, as well as the comfort of our spacious bed.We are especially honored that you chose to extend your stay with us. This is truly one of the greatest compliments we could receive and means a great deal to our entire team.Thank you once again for your kind support. We look forward to welcoming you back to Mercure Chiang Mai for another memorable stay in the near future.Warm regards,Anchaya ChiangsinthanachoteFront Office Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We sincerely appreciate both your kind words about our team and your honest comments regarding your stay.We are truly pleased to know that our staff's friendliness and service left a positive impression on you. Your recognition means a great deal to all of us.At the same time, we sincerely apologize that the condition of the room, mattress, and the presence of insects did not meet your expectations. We take your comments seriously and are continuously working to improve our facilities and strengthen our housekeeping and preventive measures to provide a more comfortable stay for our guests.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,Anchaya ChiangsinthanachoteFront Office Manager

Response from Property: Dear Chesty on tour,Dear Valued Guest,Thank you very much for taking the time to share your feedback following your recent stay with us at Mercure Chiang Mai.We are delighted to hear that our night shift team provided you with excellent and friendly service during both your check-in and check-out. Your kind words will certainly be shared with the team as encouragement.At the same time, we sincerely apologize that some of our staff members did not acknowledge or greet you during your stay. Please accept our apologies, as this does not reflect the level of hospitality we strive to deliver. We will share your comments with our team to reinforce the importance of greeting and recognizing every guest.We are also pleased that you enjoyed our breakfast and found it to be of great value. It is wonderful to know that, despite this concern, you had an overall pleasant stay.Thank you once again for your valuable feedback. We truly appreciate your comments and hope to have the opportunity to welcome you back for an even better experience in the near future.Kind regards,Anchaya ChiangsinthanachoteFront Office Manager

Response from Property: Dear Harry Leahy,Thank you for taking the time to share your kind review following your stay with us.We are delighted to hear that you and your sister had a pleasant stay and enjoyed our swimming pool as well as the warm hospitality provided by our team. Your compliments about our helpful staff are truly appreciated and will be shared with everyone.We also appreciate your comments regarding our location. While we are situated just outside the Old Town, we are pleased that you found our convenient proximity to Chiang Mai International Airport beneficial.Thank you once again for your recommendation. We look forward to welcoming you both back to Mercure Chiang Mai in the near future.Warm regards,Anchaya ChiangsinthanachoteFront Office Manager

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your feedback and for choosing to stay at Mercure Chiang Mai.We are pleased to know that you appreciated our fast check-in process, spacious rooms, wide variety of breakfast options, and clean swimming pool. It is also rewarding to hear that you found the hot water sufficient, the air conditioning effective, and the breakfast both diverse and enjoyable in taste. Your positive comments regarding our service standards are truly encouraging for our team.We also sincerely appreciate your constructive feedback regarding the hotel’s condition and location. While our property has been serving guests for many years, we continuously work on maintenance and improvements to ensure comfort and quality in line with Accor standards. Regarding the location, although we are situated slightly outside the very center, we aim to provide convenient access to key attractions and offer a quieter environment for a more relaxing stay.Thank you once again for your valuable comments. We hope to have the pleasure of welcoming you back for an even more enjoyable experience in the future.Warm regards,Sirisook Moore General Manager

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share such a detailed review following your stay at Mercure Chiang Mai. We truly appreciate your balanced feedback and are pleased to learn that you found your stay comfortable and practical, especially enjoying the spacious room, convenient location, and quiet atmosphere.At the same time, we sincerely appreciate your constructive comments regarding the condition of the hotel, cleanliness, facilities, and breakfast experience. Please rest assured that we continuously review our product and service standards as part of our ongoing improvement plans. Your feedback regarding our breakfast team has been shared with the relevant department to reinforce service attentiveness and guest engagement, as this is certainly not the impression we aim to create.We are grateful for your honest observations, as they help guide our efforts to enhance the overall guest experience while maintaining comfort and value for our guests.We hope to have the opportunity to welcome you back again and provide you with an even more pleasant stay in the future.Kind regards,Sirisook MooreGeneral Manager

Response from Property: Dear Valued Guest,Thank you very much for your kind rating and for your feedback following your stay at Mercure Chiang Mai.We are delighted to hear that you appreciated the clean room and friendly service from our staff. Your kind comments are truly valued and will be shared with our team as encouragement to continue delivering a pleasant stay for all our guests.Thank you once again for choosing to stay with us. We look forward to welcoming you back to Mercure Chiang Mai in the near future.Warm regards,Sirisook MooreGeneral Manager

Response from Property: Dear Valued Guest,Thank you very much for your perfect rating and for your wonderful comment regarding your stay at Mercure Chiang Mai.We are truly honored to hear that you consider our hotel as one of the best choices in Chiang Mai. Your kind words mean a great deal to us and serve as strong motivation for our team to continue delivering excellent service and memorable experiences.Thank you once again for your support. We look forward to welcoming you back to Mercure Chiang Mai in the near future.Warm regards,Sirisook Moore General Manager

Response from Property: Dear Valued Guest,Thank you very much for sharing your feedback and for rating your stay highly.We are pleased to hear that you enjoyed our convenient location, spacious rooms and beds, swimming pool, and especially our breakfast. Your kind comments are truly appreciated and will be shared with our team.At the same time, we thank you for your honest remarks regarding the renovations and facilities. Your feedback is valuable to us, and please be assured that we are continuously reviewing improvement plans to enhance our facilities and overall guest experience.We truly appreciate your stay with us and look forward to welcoming you back to Mercure Chiang Mai again in the future.Warm regards,Sirisook MooreGeneral Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your detailed feedback following your stay with us.We appreciate your comments regarding our location and value for money, and we are pleased to know that you found the hotel functional and suitable for a stay away from the busy Old City area.However, we are sincerely sorry to learn about the issues you experienced with cleanliness and service, as these are certainly not the standards we aim to deliver. Please accept our apologies for the condition of the towels, the delay in providing replacements, and the manner in which your request was handled. Your feedback regarding our housekeeping communication has been taken seriously and will be addressed with the team to ensure more professional, courteous, and guest-focused service at all times.We are also very concerned to hear about the pest issue you encountered in the bathroom. This is unacceptable, and we have shared this feedback with our housekeeping and pest control partners for immediate review and reinforcement of our preventive measures.Your comments are invaluable to us, as they help identify areas where we must improve. We truly regret that your experience did not fully reflect the standards of Mercure, and we hope you might consider giving us another opportunity to provide you with a much-improved stay in the future.Kind regards,Sirisook MooreGeneral Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience at Mercure Chiang Mai.We are pleased to hear that you found our hotel clean, comfortable, and well maintained, and that our team made a positive impression during your stay. We are also glad you enjoyed the convenience of having a coffee shop and supermarket nearby.Thank you for your kind feedback. We look forward to welcoming you back again in the future.Warm regards,Anchaya ChiangsinthanachoteFront Office Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely regret to learn about your experience and apologize for the inconvenience and frustration caused.Please accept our deepest apologies regarding the water leakage issue. This is certainly not the standard we strive to uphold, and we understand how uncomfortable this situation must have been. We have shared your comment with our Engineering team to ensure that such maintenance issues are addressed more promptly and effectively.Regarding the towel charge, we are truly sorry that this matter left you feeling disappointed and unfairly treated. Your feedback about the charge and perceived value is well noted. We understand your point of view and regret that our handling of this situation did not meet your expectations. This has been raised with our management team for review to ensure clearer communication and a more reasonable, transparent approach in the future.We fully respect your decision and are genuinely sorry that your stay did not reflect the quality and service Mercure Chiang Mai aims to deliver. Your comments are taken seriously, as they help us identify areas where we must improve.Thank you again for sharing your experience. We wish you the very best in your future travels.Sincerely,Sirisook MooreGeneral Manager

Response from Property: Dear I wander,Thank you for taking the time to share your feedback regarding your recent stay with us.We sincerely regret to learn that your experience did not meet your expectations. Please accept our apologies for the inconvenience caused by the luggage assistance upon arrival, the bathroom drainage issue, the breakfast selection, and the communication challenges you encountered during your stay.We are particularly concerned to learn about the misunderstanding regarding the toothbrush amenities. Your comments have been shared with the relevant departments for review and improvement to ensure a more consistent guest experience in the future.At Mercure Chiang Mai, we continuously strive to provide warm hospitality and comfortable stays for all our guests. Feedback such as yours is valuable in helping us identify areas where we can do better.Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Kind regards,Anchaya ChiangsinthanachoteFront Office Manager

Response from Property: Dear Valued Guest,Thank you very much for your great rating and for sharing your feedback following your stay at Mercure Chiang Mai.We are delighted to hear that you found our hotel to offer great value for money. Providing a comfortable stay at a reasonable price is something we continuously strive to achieve for all our guests.At the same time, we appreciate your comment regarding refurbishment. As an established property, we understand the importance of keeping our facilities aligned with brand standards, and your feedback is valuable as we continue to review plans for future improvements.Thank you once again for your support. We look forward to welcoming you back to Mercure Chiang Mai in the near future.Warm regards,Sirisook Moore General Manager