Our Habitas Bacalar

The staff was great really good customer service, the response time was great. Spectacular view to the lagoon

Beautiful hotel in a natural, intimate setting right on the water. The room was spacious, clean and comfortable. We loved the outdoor shower. The service was also excellent. The food was delicious but portions were a bit small and the restaurant is quite expensive. Great quality ingredients though. Loved the coffee! Only thing that was a bit of a bummer was that we couldn't connect to the wifi in the room. The signal was too weak. Our room was too far from the router. Next time we'll request a room with better wifi. Overall a beautiful hotel. Hopefully we can return soon!

A really great stay - the location, the rooms, the food, everything was perfect, why we spent the majority of our time in Bacalar at the hotel. Staff were very attentive and friendly. Because of a double booking, the hotel had to change our dates a month before arrival, but we were offered complimentary massages and a bottle of sparkling wine for the inconvenience. I would recommend everyone to go here - we could have easily stayed more than the 3 nights we had booked!

Worth every penny Staff super friendly, food delicious Recommend to everyone.

This place is magical, genuinely. It is so beautiful - not only the lagoon, but the details in the cabins and everywhere else across the site makes it lovely. In the evening you can see a trail of individually lit candles all along the hotel, which makes a beautiful walk. There are no words to describe the lagoon, which is the most beautiful water you'll ever see, no matter what time of day you look, it is always different. There are kayaks and paddle boards included (although beware you're not allowed to use them on Wednesday as it's a rest day for the lagoon). There is a lovely bar by the lagoon where you can get all kinds of drinks and snacks, plus there is a restaurant on site, although the variety of food in the dinner menu is significantly smaller than for breakfast, so it can get old quite quickly. The rooms are really nice and surprisingly not noisy at all! There are two aspects of the service that can be considered: the restaurant/bar: everyone is suuuuper friendly and lovely to deal with, however, it can be quite slow - especially in the restaurant part, the speed is lacking. Most times we had dinner there, it took a significant amount of time for them to take our order / bring the food, etc. (Even though it was not busy). Reception: there is no phone coverage in the area, so you have to communicate with the hotel through WhatsApp. I've gotta say on that front it is excellent. They would reply to any query within minutes, and there was never more than a 5 minute

Truly a paradise. We booked a lagoon room and waking up to the sunrise over the lake every day was amazing! The food - wow! Creative and fresh flavors - everything was so delicious! The yoga/meditation/mindful movement classes were also superb and the Shala was such a peaceful place to practice. So amazing to be able to just read and lounge and jump in the most gorgeous lagoon of 7 colors!

Loved it all around. I was looking for peace and quiet in nature and got it here.

It was a very relaxing place, loved the vibe and the attention of the whole staff