The Lotus Apartment Hotel, Burkit Road

It was our first time staying at Lotus Hotel, and we had a bad experience from the start. When we arrived at reception, the staff told us there were no 2 rooms available on the same level. They asked us to wait 15 minutes while they checked, but we ended up waiting much longer with no clear update. We had just arrived from the airport, were tired, and hadn’t had lunch yet. When we asked again how long we would need to wait, they still couldn't give us an answer. Eventually, we had to leave our luggage with the reception staff and go out to eat. After lunch, we returned to the hotel and our rooms were finally ready. Unfortunately, the stay itself was uncomfortable. While the room was clean, the bed had a bad spring—probably due to its age—and the pillow was so flat that I ended up with neck pain. The toilet had a bad smell, and the shower area didn’t have any shelves to place our soap or toiletries. Breakfast was also disappointing—the food was not nice. The TV connection was terrible, and the WiFi was very slow. We paid for both the hotel stay and breakfast but didn’t get a good experience in return. The only positive point is the location, which is close to shopping areas like T Nagar and Pondy Bazaar.

I stayed at Burkit Road between 23-26th Dec and it was a string of disappointments in hospitality. I was trying to wheel my aged mother in, but there was no ramp. I asked for some help to lift her in wheelchair over the steps.. Zero assistance. There is no service assistance at any floor.. The front office persons didn't even smile or greet.. Guests have to carry their luggage themselves. No tea or coffee on demand. When checked with front desk who gave a cold response to get it ordered through zomato. GRT Hotels should seriously introspect whether they fit into Hospitality industry.

Rooms are good in size, decent breakfast, cooperative front desk and good room service. only drawback is cigarette smoke in non-smoking room.

Overall the stay was comfortable and affordable, room wise it's above average, but wifi connectivity was low and not up to the mark. Breakfast was good and hygienic, having lots of options to opt for. Only concern is the inhouse restaurant for lunch and dinner is not available here. One has to order and get down to receive it from the reception area. If this is started it will be more value for money

The room service is pathetic. They don’t provide reception number they don’t provide room service they provide nothing the extra bed is on the ground

Good to stay. Good customer service. Cleanses is very good. Staff behaviour is very good. Location also very good

Enjoyed our stay at lotus apartment hotels- bur-kit road. Ideal location, clean and spacious rooms, delicious breakfast served with a smile and very courteous staff. Would highly recommend

Average experience. Not recommended this hotel to anyone. The receptionist's approach was unprofessional and vague.

Service issue compared to my previous stays it was not much greater this time i asked for an extra towel they are conforming 2 times to give that