I was afraid of affecting my mood during the trip, so I never commented on it. Regarding the check-in evaluation, I will first give a conclusion: this hotel is the worst experience among the star-rated hotels during my trip to Yunnan.
First of all, I am an InterContinental Platinum member. Regarding the experience of staying in a 5-star hotel, I should still be eligible to comment on the hotel. Since there is no InterContinental Hotel in Chengjiang, Hilton was also full that night. I saw this hotel on Ctrip. It belongs to the Wyndham Hotel Group. I have stayed at the Wyndham Hotel in Sanya. Booked a night through a Ctrip agent, but who knew it left a very bad impression.
1. Get off the car and enter the hotel lobby. As a 5-star hotel (the hotel staff said by themselves), a staff member stood at the door without lifting his head, let alone guiding and helping with luggage (there are children and many things) , The hotel concierge is useless.
2. Check in and report your mobile phone number to check the order. The whole process takes more than 15 minutes. The weather is hot, the child wants to sleep and wants to enter the room as soon as possible, but the order has not been found (I booked through the agent of Ctrip. I don’t know whether the hotel is with Ctrip. What kind of cooperation mode, in short, I can’t find the order for a long time), in the end, I got a little angry and let the room be arranged. The check-in process of the hotel is cumbersome and the information system is lagging. It takes half a day to check orders, which is a very poor experience.
3. Besides the room, the superior double room reserved, the room is very small, the customer service phone will take a long time to respond, let the child prepare a set of toiletries and sandals and slippers, the customer service replied that only the parent-child room has children’s slippers ? ? ? Really stunned, I have stayed in so many hotels, I have never heard of such an operation.
4. In the superior double room, only 2 bottles of drinking water are prepared. Call the customer service to send 2 more bottles of water. The front desk said that there is a fixed amount of drinking water in each room. ? ? It really stunned me.
5. Take the children to the swimming pool that night. It was about 9 o'clock when we went there. The staff at the door said indifferently, we close at 10 o'clock. Would you like to take a bath? ? Then I’ll call you at 9:30, as if she was delaying her time (Indigo, who lives in Dali, it’s already 10:30 after finishing swimming in the evening, and they have been waiting without urging them). For children, the pool shower has only a direct shower head and no removable shower, which is very unfriendly to the child. After washing, the child found that he did not prepare bath towels and shivered in the cold. He only asked for wet clothes at the front desk. The staff also said , The guests are all used up, don’t you need to prepare again when you run out? ? ? There is a low-quality hair dryer on the dressing table. There are no care products such as cotton swabs, shower caps, and combs. This is a 5-star standard? ? ?
6. After swimming, I wanted to get a bottle of water and found that the cabinet was locked. The staff said with a sullen expression, 15 bottles of Coke (2 yuan per hall), I think there is still mineral water, so I just take it One bottle, the other party said, can this water give you a bottle? ? ?
Above, I have stated the experience that the hotel has brought to me in a pragmatic manner, which is absolutely objective and fair. To sum up, whether in terms of hotel facilities or services, the hotel can be said to be difficult to reach even the 3-star standard. It actually claims to be 5-star. As a consumer, he paid for the star-rated hotel but did not get the star-rated hotel. Service, I am deeply deceived. I hope that the hotel can go to see what the real 5-star hotel's service is. Don't be a frog in the bottom of the well. The 5-star hotel in Chengjiang County is known as a 5-star hotel to fool consumers.
Original TextTranslation provided by Google