Howard Johnson Hi-Tech Plaza Chengdu

This is my first hotel in Chengdu, and the butler service is very good! Xiaocheng's butler service is very good. We are traveling as a family! The storage room is huge. The 1.5×1.5 bathtub is particularly good! fully equipped! Hygiene: Clean, but there are many people during the Spring Festival, so delivery is slow! Environment: Nice!

The first time I booked a Howard Johnson hotel, I was deeply impressed. This is also my first detailed review. The front desk of the hotel arranged a non-smoking room. There was also a notice in the room that it was a non-smoking room. If you smoke, you will need to pay a cleaning fee of 500 yuan. It was well written. However, as soon as I entered the room, I smelled the residual smell of second-hand smoke. Unexpectedly, later on, I found a mineral water bottle left by someone unknown on the floor-to-ceiling window sill of the room. It contained cigarette ash and cigarette butts. I was really speechless... I called the front desk to have someone collect the cigarette ashes and cigarette butts from the non-smoking room. After waiting for more than an hour, no one came to collect them. I had no choice but to take them to the corridor and let them collect them. When something like this happens, of course, the first thing to do is to strongly condemn these residents. They want to smoke, but they have no sense of morality! Secondly, the hotel is not exempt from the blame. It only has a slogan but has not implemented it in place. There are still such obvious problems. I hope they can be improved. It is true that most hotels are like this now (I really hope they all take it seriously), but this is the first time I have encountered such an obvious mistake. The most sour thing is that it was the first time I stayed in a hotel where there was no hot water for washing at night. When I had to take a shower for two consecutive nights, there was no hot water. I explained that there was a problem with the system, which made me collapse. I had no choice but to leave the hotel early and end the experience. Terrible stay. Finally, I would like to comment on the hotel’s customer service. I don’t know if it is due to the Spring Festival. The overall customer service at the hotel’s front desk seems to be out of sorts. The female customer service who answered the phone was very weak. However, on the morning of departure, there was a beautiful female customer service member wearing glasses and with ear-length hair. Unfortunately, I can’t remember her last name. This customer service staff has a warm and empathetic service level and attitude, which is worthy of praise. Her The attitude at least made me less angry. It is your blessing to have such employees in your group. The company should cultivate such employees. 2 first times, this hotel left a deep impression on me.

Overall, the swimming pool is not open. I wanted to eat more during the New Year and exercise a bit, but I didn’t do any exercise. I’m a little disappointed.

This is the first time I give a negative review to a hotel. It only proves that the Howard Johnson Hotel is terrible. The hotel facilities are old and the hygiene is so-so. Especially the breakfast buffet in the restaurant is so terrible. After a group of guests finished eating, they couldn't renew it within half an hour. I couldn’t get my meal, and the reception manager and waiters in the restaurant were of low quality, and their service attitude was special. For a room price of more than 1,000 yuan, a child who is 1.3 meters tall was not allowed to have breakfast. It was really bad. I will never stay here again!

1. I was woken up by loud noises at 3, 4 and 6 o'clock in the middle of the night; 2. The concierge was very irritable, both the young man when he arrived and the young girl when he left. He didn’t even look at such a big black bag on the suitcase and just threw it to the ground. Fortunately, he didn’t put his mobile phone and computer in his backpack and escaped. calamity

The room is very big, very clean, and the breakfast is also very good. It is worthy of being a time-honored hotel

The most disturbing night, the most useless check-in.