Gran Melia Chengdu

Gran Melia Chengdu Reviews

Gran Melia Chengdu

No.1555 Jincheng Avenue, Wuhou District, Chengdu, Sichuan, ChinaView Hotel Details
Gran Melia Chengdu
Gran Melia ChengduGran Melia ChengduGran Melia Chengdu
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Gran Melia Chengdu Guest Reviews

4.8/5
Excellent
1770 reviews
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.9
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All reviews(1770)
Positive reviews(1750)
Reviews with photos/video(474)
Delicious breakfast(159)
Perfect for kids(61)
Great swimming pool(36)
Has play area for children(33)
Garden view(30)
Close to amusement park(28)
Excellent afternoon tea(20)
Negative reviews(20)
elaine
Classic King Room
Stayed in May 2024
Couples
1 reviews
5.0/5
Outstanding
Posted on May 27, 2024
Simply immaculate service, extremely spacious clean and well kept rooms. We stayed for a week and used the gym, swimming pool, breakfast and dinner at the restaurant, walked around the lake after dinner. Very pleased with our stay, will not hesitate to stay again.
Response from Property: Dear guest, Warmest greetings from Gran Melia Chengdu! Thank you for having chosen our hotel during your stay in Chengdu and also sharing with us your feedback. We feel enormously happy to read that you fully enjoyed our hotel, especially our service, rooms and our facitilities. This is our top motivation and we will keep working hard in order to improve. Hope we can welcome you again during your next visit. Sincerely, Diego Llorente Guest Experience Manager
Chong Keat
Classic King Room
Stayed in May 2024
Couples
2 reviews
4.5/5
Great
Posted on May 19, 2024
1. Service - was very good all round from housekeeping to F & B , concierge and front desk/ reception. 2.Facilities - the swimming pool and changing rooms were clean and well maintained. Did not use the steam and sauna rooms. 3. The food could have been more tasty and not hot or kept hot. The variety of food for the breakfast buffet was a good spread. The Chinese Restaurant was ok but lacked options for smaller parties/single diner. All day menu at the cafe did not have many dishes offered on the menu such as char koay teow, Thai food etc. 4. The whole hotel may appear to be spread out from the photos but as a resident, I happily found out that all the buildings were all seamlessly connected and within short walking distances from each other.. 5.I found the front office managers namely Nancy, Karry and Vivien to be excellent service providers who went out of their way to assist me in booking tickets, advising on attractions such as the Panda Research Center and booking taxis for me and my wife. They really made my stay in Chengdu very enjoyable!
Response from Property: Dear guest, Warmest greetings from Gran Melia Chengdu! Thank you for having chosen our hotel during your stay in Chengdu and also sharing with us your feedback. We feel enormously happy to read that you enjoyed our hotel, especially our service from our colleagues Nancy, Vivien and Karry, as well as our facitilities. On the other hand we are sorry to hear that there were not many food options in the Chinese restaurant and the Vista Café All day dining restaurant, we will also pay great attention to your recommendation. This is our top motivation and we will keep working hard in order to improve. Hope we can welcome you again during your next visit. Sincerely, Diego Llorente Guest Experience Manager
Samuel Ngie
RedLevel King Room with Terrace
Stayed in Sep 2023
Family
2 reviews
5.0/5
Outstanding
Posted on Oct 2, 2023
Never stayed at any Gran Melia hotels before so wanted to give it a shot for its high reputation. One word. Exceptional. The hotel is so beautiful and stunning with smell of osmanthus tree as soon as you walk out. Room is new, clean and full of amenities. With nice balcony area. Bed is the most comfortable bed I’ve ever slept on having stayed at so many 5 star hotels all around the world. Amazing! Service is top tier. The staff is so polite and welcoming to attend to your needs. One of the best service I’ve ever received. On mid autumn festival they gave mooncakes for free too! Food is delicious too. Lots of options with 3 restaurants for you to choose from. On my way to the airport I left a shirt in the closet and they offered to send it back to me for free! Such amazing service I will definitely be coming back here again and again! Thank you gran melia for your amazing hospitality and kind actions!
Response from Property: Dear guest, Warmest greetings from Gran Melia Chengdu! We would like to thank you very much for sharing your nice and detailed feedback with us. It is wonderful to hear that you found the hotel beautiful with a welcoming ambiance and a delightful scent, and the comfort of the room and the exceptionally comfortable bed left a lasting impression on you. We are delighted that you enjoyed our delicious food options, and it is also heartening to know that the service exceeded your expectations.It would be wonderful to welcome you back soon for another exceptional experience!Warm regards, Diego LlorenteGuest Experience Manager
Mötley NüFC
Premier Deluxe Room (Terrace)
Stayed in Aug 2023
Couples
9 reviews
5.0/5
Outstanding
Posted on Aug 16, 2023
Absolutely stunning experience at Gran Melia Hotel in Chengdu! From the moment we arrived, the staff's warm welcome and impeccable service made us feel like royalty. The luxurious and well-appointed rooms provided a perfect blend of comfort and elegance. The hotel's facilities, including the spa and fitness center, were top-notch and added to our relaxation. Dining at their restaurants was a culinary delight, offering a variety of delectable dishes that catered to different palates. The central location of the hotel made it convenient for us to explore the city's attractions. Without a doubt, Gran Melia Hotel exceeded our expectations and made our stay in Chengdu truly unforgettable. We can't wait to return for another exceptional stay!
Response from Property: Dear guest, Warmest greetings from Gran Melia Chengdu! We would like to thank you very much for sharing your nice and detailed feedback with us. We're delighted you had an amazing time at our hotel and exceeded your expectations. All the team is deeply happy to know you have perceived these little things as our staff is dedicated to provide you a personalized experience. It would be wonderful to welcome you back soon for another exceptional experience!Warm regards, Diego LlorenteGuest Experience Manager
Stephen Roy Percy
Deluxe Room - Garden-View (Double bed) (Terrace)
Stayed in Oct 2023
Solo travellers
5 reviews
5.0/5
Outstanding
Posted on Oct 4, 2023
Lovely hotel, very attentive staff, beautiful location. Perfect for a single like me.
Response from Property: Dear guest, Warmest greetings from Gran Melia Chengdu! We would like to thank you very much for sharing your feedback with us. It is wonderful to hear that you found the hotel lovely and the staff attentive. It would be wonderful to welcome you back soon for another exceptional experience! Warm regards, Diego Llorente Guest Experience Manager
TLi_____
RedLevel King Room with Terrace
Stayed in Jun 2023
Solo travellers
11 reviews
4.5/5
Great
Posted on Jun 24, 2023
Excellent service from check-in to check-out. Credits to Clouds, who is the manager of the executive suites floor, and Nancy, who oversees the front desk. Location is not in city centre, but precisely what i like about this hotel. Sitting right next to one of the main recreation parks in Chengdu, with access to main highways within minutes of drive. Could be slightly difficult to hail a ride during rush hours, but otherwise all fine. 20mins ish back to Chengdu down town without traffic. Brand new building, and hygiene is well maintained (they even called to ask do i need my room cleaned while i was away as i have turned on the no disturb signal light). A bit of leakage from the the shower with water flowing into the toilet area, but this is a minor issue. Amenities were great, especially the balcony. Customers attracted to the hotel are well behaved and quiet, providing a relaxing ambience to the hotel. One recommendation however, would be great if we can have a proper bar area, ideally next to the nice garden, providing light food, easy drinks such as beers and cocktails. Will definitely return and recommend to friends and family.
Response from Property: Dear guest, Warmest greetings from Gran Melia Chengdu!Thank you for having chosen our hotel during your stay in Chengdu and also sharing with us your feedback. We feel enormously happy to read that you fully enjoyed our hotel, especially our service from our colleagues Clouds and Nancy. On the other hand we are sorry to hear that there was a leakage from the shower, we will increase the room inspections to avoid this problems occurring again in the future. We will also pay great attention to your recommendation about the bar area next to the garden. This is our top motivation and we will keep working hard in order to improve. Hope we can welcome you again during your next visit. Sincerely,Diego LlorenteGuest Experience Manager
Guest User
Classic Twin Room
Stayed in Nov 2024
Couples
11 reviews
5.0/5
Outstanding
Posted on Nov 5, 2024
I have stayed at Gran Melia for about four or five times. It is very comfortable and quiet. The environment is also good. This time I had a buffet during the Halloween special, and there were many surprises. Every place reveals the care.
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6/8
Guest User
Classic Twin Room with Balcony
Stayed in Oct 2024
Family
11 reviews
5.0/5
Outstanding
Posted on Oct 18, 2024
The hotel is not well-known in China, but both the hardware and software can be said to be first-class. The service and management experience are rich, and the environment is beautiful. I really dare not say too much, I am afraid that the price will increase when I come again. The doorman Martin Song is a young man with a talent for hotel tourism. He understands the psychology of guests very well, is careful and not afraid of trouble. Cheers to him! The room cleaning staff work seriously and meticulously, and the front desk staff are smiling and polite.
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Hebuwenqiufeng
Classic King Room
Stayed in Oct 2024
Couples
9 reviews
5.0/5
Outstanding
Posted on Oct 19, 2024
I like this hotel very much. I have stayed there many times. It is comfortable, quiet, and I sleep well. The room is large and has everything it should have. It is suitable for business and leisure. It is very powerful to open a hotel in this location. The service is very good. The handsome guys Lucas and Rookie at the front desk are very awesome. They arranged my favorite room with a garden. It is private and quiet, suitable for pets. Our dog likes to play in the garden. It is very comfortable. There are really too few hotels in Chengdu where you can bring your dog. The breakfast is very rich and the scenery is great. This is the hotel I have not stepped on any thunder in Chengdu so far.
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Guest User
Classic King Room
Stayed in Oct 2024
Business travellers
2 reviews
5.0/5
Outstanding
Posted on Oct 16, 2024
Facilities: The hotel has a gym and swimming pool Hygiene: Clean and hygienic, both the room and the public areas of the hotel are very clean Environment: Next to Jincheng Lake, with garden-style decoration, nice and has a sense of retreat Service: The concierge and front desk service at the door are very good, especially the customer service Xiaolin helped me change the fruit and delivered it to the room, and the customer service Xiaojiang took me to the room to introduce the hotel
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6/7
Wuangwang999
Classic King Room
Stayed in Oct 2024
Other
1 reviews
5.0/5
Outstanding
Posted on Oct 12, 2024
I stayed at this hotel for a friend's wedding. Environment: The hotel is a garden-style hotel with a large area. There is a lake and a park next to it. It is very pleasant to take a walk when you are free. Location: The hotel is quite close to Shuangliu Airport and Global Center, shopping is quite convenient, and there is SKP not far away. Room: The room decoration is modern and elegant, and I am quite satisfied with it. Breakfast: The view of the breakfast restaurant is very good. It is very comfortable to dine outdoors if the weather is not cold. The breakfast variety is ok for me. Service: The hotel staff I met were all smiling and enthusiastic. The room service I needed was very timely. This hotel will be included in my recommended hotels
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6/8
ANDYCAROLINEPAOPAO
Shengshi Hongge Duplex Suite
Stayed in Oct 2024
Family
16 reviews
5.0/5
Outstanding
Posted on Oct 10, 2024
Very satisfied. It is very close to our home. Every time I want to stay in a hotel, I will choose Gran Melia which is very close to my home. The housekeeper Miss Vivien always receives us very warmly. It can be said that she will respond to any request. The puppy Bubble 🫧 is also very happy to return to Gran Melia
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Response from Property: Dear guests: Thank you for choosing Gran Melia Chengdu, a hotel under the Spanish Meliá Hotel Group, as your hotel and sharing your experience with us. We are very happy to learn that you are satisfied with the hotel's services. Gran Melia Chengdu is located on the banks of Jincheng Lake in the High-tech Zone, the heart of Chengdu's economic engine. The architectural style is mainly minimalist, with spacious and open venues and exquisite and elegant facilities. We have picked up a quiet lake view, a touch of Shu style and Han rhyme, and a touch of Spanish luxury to create a garden-style urban resort hotel that blends historical culture with modern elegance. At the same time, thank you for your affirmation of my colleague Vivien, and we will share your affirmation with them and all members of the team. Your affirmation and encouragement are the source of our continuous progress, and we look forward to meeting you again. I wish you all the best! Lu Xiaodi, Customer Service Manager
Guest User
Deluxe Room - Garden-View (Double bed) (Terrace)
Stayed in Oct 2024
Solo travellers
1 reviews
5.0/5
Outstanding
Posted on Oct 7, 2024
A quiet staycation away from the hustle and bustle without leaving the city~ The room type is the business type I like. I had a good night's sleep, the bedding was very soft, and the service was very considerate. When the capsule coffee machine couldn't make coffee, the room attendant patiently came to see and solved it in time. I will choose the quality choice next time.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for choosing Gran Meliá Chengdu, a hotel under the Spanish Meliá Hotel Group, as your hotel and sharing your experience with us. We are very happy to learn that you are satisfied with the hotel's room types, bedding and services. Gran Meliá Chengdu is located on the shore of Jincheng Lake in the High-tech Zone, the heart of Chengdu's economic engine. The architectural style is mainly minimalist, with spacious and open venues and exquisite and elegant facilities. We have picked up a quiet lake view, a touch of Shu style and Han rhyme, and a touch of Spanish luxury to create a garden-style urban resort hotel that blends historical culture with modern elegance. Your affirmation and encouragement are the source of our continuous progress, and we look forward to meeting you again. Wish you all the best! Lu Xiaodi Customer Service Manager
huo4long
Classic Twin Room
Stayed in Oct 2024
Family
6 reviews
5.0/5
Outstanding
Posted on Oct 6, 2024
Facilities: First-class facilities, grand lobby, 🈶 children's playground. Hygiene: Great hygiene, details are well handled. Very clean. Environment: Quiet environment, you can take a walk near the hotel. Service: Very good service, and the room was upgraded.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing Gran Meliá Chengdu, a hotel under the Spanish Meliá Hotel Group, as your hotel and sharing your experience with us. We are very happy to know that you are satisfied with the hotel's environment, facilities, children's activity center, hygiene, and service. Chengdu Gran Meliá Hotel is located on the bank of Jincheng Lake in the High-tech Zone, the hinterland of Chengdu's economic engine. The architectural style is mainly minimalist. , equipped with spacious and open venues and exquisite and elegant facilities. We picked a quiet lake view, a touch of Sichuan style and Chinese charm, and a touch of Spanish luxury to create a garden-style urban resort hotel that blends history, culture and modern elegance. Your affirmation and encouragement are the source of our continuous progress, and we look forward to meeting you again. Wish you all the best! Lu Xiaodi Customer Service Manager
Guest User
Suite RedLevel
Stayed in Oct 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Oct 6, 2024
I give full marks to this stay. First of all, the hotel is in a good location, right by the Jincheng Lake, and it is very convenient to run and walk around the lake. In addition, shopping malls such as Global Center, SKP, and Big Cube are all within 2 kilometers. Secondly, the hotel rooms are large enough, and the bedding is comfortable, which is very suitable for parent-child travel. Then the afternoon tea and happy hour in the executive lounge are stable. Although the set meal is ordered in the hotel's Chinese restaurant, the portion and taste are still very good, and it is full of sincerity. Of course, the most important thing to give full marks is the service. From the front desk reception to the restaurant service and sanitation service, the hotel greets with a smile, takes the initiative to say hello, and solves various questions in a timely manner. Next time I come to Chengdu, I will choose Gran Melia.
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