I have stayed in many hotels, and Huanglong Hotel really refreshed my knowledge. The only things that can give this hotel full marks are its location and free parking facilities. Although it can't be said to be useless, it really can't find any advantages. 1. Hygiene is worrying. The exhaust fan in the bathroom is just a decoration. If you close the bathroom door, the sour smell will fill the room.
2. The service is worrying. On the day of check-in, it was cloudy and the outdoor temperature was 15 degrees, but the temperature displayed in the room was only 14 degrees. We are all nearly 70 years old and did not dare to catch the cold, so we quickly turned on the air conditioner to heat the air. When we returned to the room after walking around the ancient town for two hours, not only was there no warmth in the room, the air conditioner display actually dropped to 13.5 degrees. I called the front desk and was told that the hot air from the air conditioner could only be supplied after 18 o'clock. After repeated communication with the front desk, we agreed to negotiate with the hotel engineering department to open the hotel earlier. It was not until nearly 17:00 in the afternoon that the hot air came belatedly, but it was only warm.
3. The facilities are worrisome. The bathroom shower can only use a lotus shower. The hand shower cannot stand up at all, even if you don't want to wash your hair.
4. There is no sense of putting guests first. The hotel’s breakfast time is from 7:30 to 9:30. We arrived at the restaurant at 8:20. Except for the freshly cooked noodles, all other dishes were bottomed out and several waiters in the restaurant turned a blind eye. Since I am a vegetarian and cannot eat beef noodles, I went to the waiter and asked why it was not replenished in time. The answer was: it needs to be made fresh. After 20 minutes, I went to the restaurant again, and it was still the same (see video). After another 20 minutes, there was still no change. It was not until 9:10 that two kinds of stir-fried dishes and one kind of steamed buns were served one after another. After another 10 minutes, one was served. Planting pasta and boiling eggs, the rice porridge has long been left with soup at the bottom of the pot. We arrived at the restaurant at 8:30 and waited for a full hour before barely having breakfast.
I won’t comment on the above issues, but I can analyze the reasons for them: ① The emperor’s daughter has no worries about getting married. This is the only hotel with the best location in the scenic spot. The others are either far away from the scenic spot or are B&Bs. If you want to stay in a hotel, you can only accept it. Such service, otherwise stay elsewhere. ② 90% of the guests who stay in the hotel are tourists who only stay for one day. No matter how big their opinions are, they may not have the chance to stay again. Therefore, the guests generally do not have high requirements and can just make do with one day. The hotel is a one-time deal anyway. After one day's stay, guests may have opinions but can't see the effect of rectification. Tomorrow it will still be the same, day after day, the industry standards and hotel rules and regulations may even make the managers numb. ③The restaurant staff work without a plan. If you are afraid of making too much breakfast and wasting it, you can communicate with the customer service department one day in advance to find out how many guests will stay that night, and prepare ingredients according to the number of guests. The waiters in the restaurant patrol at any time and immediately replenish the food when they find that the food is running low (in fact, many four- and five-star hotels and even express hotels do this). Unfortunately, such a simple operation is not available. It is really puzzling that the Huanglong River Scenic Area has such good environmental resources and the Huanglong Hotel has such a good location, but it is managed so poorly.
We know that there is actually no use in expressing opinions here, it is just to vent complaints. We hope that our opinions can wake up the hotel managers.
Original TextTranslation provided by Google