Guest User
February 28, 2023
As a platinum member of Atour, I think I may live in a "fake" Atour, which is really bad!
The facilities are old, the walls are moldy, the surrounding roads are built, the environment is noisy, the sound insulation is not good, and there are people drinking and playing around at 1 o'clock at night! There are people sitting and gathering in the lobby to smoke, and there is no waiter in charge.
The laundry room is on the 6th floor, but the room cards on other floors cannot go to the 6th floor. The breakfast is even more amazing. It says at the door that you can take it out, because you can go out at 7 o'clock in the morning for the meeting. I didn't have time to eat breakfast and wanted to pack some bread. I was told that I couldn't pack it. After negotiating for half a day, I gave a broken plastic bag. The waiter said they just couldn't pack it. I will give feedback to the leader, and I will take the initiative to ask the next day before answering, saying that the leader did not reply; another middle-aged man who claimed to be in charge of the restaurant came and said that the package can only be packed before 7 o'clock! Ridiculous, your restaurant opens at 7 o'clock, who do I go to pack before 7 o'clock? Is this fooling customers? There is also an old man who does not wear work clothes every day to clean up there, and does not allow me to communicate with the waiter, and prevents me from talking! Absolutely not recommended to stay! I hope Atour will rectify the store as soon as possible!
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