Huangzhizhi
September 7, 2023
Choice of pick-up or drop-off service from hotel to Shuangliu Airport: The only good thing is that the concierge is very good and the guy who took me to the airport is also very nice.
The room is terrible. It is not renovated. For this price, it is better to stay at Atour.
If you are here to catch a flight, please try not to choose this hotel.
A very uncomfortable thing happened. I lost one of my Apple headphones. I had already checked out your earphones and just went out in the morning. When the driver was about to take me to the airport, I realized that they were gone. The concierge was very nice and immediately contacted the housekeeping department for me and asked them to help me find it. Their answer was that they didn't find anything and they responded very quickly.
When I checked my cell phone, I was very sure that the earphones were in the hotel. Then I asked for the name of the cleaning staff. The person in charge of the room sneered and said, "You can't get it back even if you know it." Something, I mentioned at the time that I might need to call the police, because items over ¥1,000 can be filed, and I need the cooperation of employees. At this time, the woman who answered the phone said please wait a moment and I will confirm it for you. In less than three minutes, they came back with my Apple headphones.
As you can imagine, this is not the first time she has done this. Whether they didn't want to look for it at the time or she took the item back because I wanted to call the police, the manager of the housekeeping department has a big problem. For him The supervision of subordinates, the supervision of lost&found did not play any role, and the training was lacking.
The housekeeping department of this hotel is too problematic. The negative review is for the person in charge of the housekeeping department and the flaws in the facilities and equipment. Although it is an old hotel, it may mainly cater to groups, but the service attitude and room facilities and equipment, I think It is already difficult to survive in this market
Original TextTranslation provided by Google