Caiwanzijun
September 4, 2023
Our family of three (with a 1-year-old baby) checked into this hotel at about 4 pm on September 2nd, simply packed up and left the hotel at about 5 pm, and returned to the hotel at about 9 pm.
When I was washing up at night, I noticed that there was a vase about 10 cm in the corner of the bathroom countertop that had its mouth missing. I was wondering if I should tell the hotel to avoid misunderstandings, but I thought this old hotel was a bit damaged and they should know, plus I found that It was already past 10 o'clock (my best friend and I didn't tell her that my child was asleep until 10:21, as shown in Figure 1). I hadn't gone to the bathroom at that time, so I found out that it was at least after 10:30.), I thought even if Well, all mothers know that when you coax your child well, you are afraid that the child will wake up.
When we came back the next day and found that the hotel had left us a message (picture 2), I thought about calling the front desk to explain it clearly. Here comes the important point! ! !
I called from their landline (I was very nice at first): Hello, I’m from room 1010. We didn’t break the vase in the bathroom.
When the front desk heard this, he acted condescendingly, as if he had seen us break the vase: Impossible, our cleaning staff discovered it, the foreman also confirmed it, and there is a record of our damage every day.
I was a little angry, but I still said it nicely: We found out last night that it was broken.
The front desk asked me: Then why didn't you tell me? We check this every time. Why didn't it happen before?
I exploded, and I said it properly. If you have a loud voice, then I will have an even louder voice: Either call the police or come over and explain it clearly to me.
The receptionist didn't come back, but the foreman came, and I asked her: You said we broke the vase, where are the pieces? There's no way that there won't be any debris when you come to clean the room. Can I still swallow such a broken bottle? I'll pay you whatever you find out.
The foreman had a very good attitude and said: We have verified that no debris was found.
Me: Then bring the garbage from our room and I will look through it for you to see. The bottle’s mouth is broken. I can’t throw it in the toilet.
The foreman kept apologizing, so I told the foreman: This is not your problem. Either ask the front desk to apologize to me or call the police.
Because the foreman was a bit old and kept apologizing, I didn’t want to say anything. It was 2 o’clock in the afternoon, so I waited for the front desk to apologize, but it didn’t happen.
First, as a mother, I dare to take responsibility. We did not break the things. It is impossible for me to give some money just because the bottle is not valuable. Second, we didn’t even touch the bottle, but it was there very soon. The corners are not even close to each other (as shown in Figure 3); thirdly, the mouth of the bottle is smooth, and there are traces of being in a humid environment for a long time. Even newly broken bottles will have burrs. That bottle Not at all; 4th, the front desk asked me why I didn't tell her, is it the hotel's obligation or the customer's to replace the damaged product with a new one? If it belongs to us, then let me tell you that your floor tiles have cracks, your walls have cracks, your mirrors are scuffed, and your carpets are stained...; Fifth, we were not in the hotel when we were doing the cleaning, and we did not ask for it. Hygiene; No. 6, the front desk said that they had records to prove that it was good before we came, but it was broken when we arrived. We have not seen the records so far.
I am from Sichuan, and I got married out of town, just in time for my baby to be one year old. I wanted to take my husband and children back to see my hometown. I didn’t expect such a thing. I really have no words to say.
Original TextTranslation provided by Google