Guest User
August 19, 2021
In terms of environment and cost-effectiveness, I wanted to give it a 4-star rating, but because the front desk service was so poor, I had to give it a bad rating so that the hotel could learn a lesson from hiring and training people in the service industry.
1. The overall hotel is quite good, and it is well worth the price of 300 yuan.
2. It was 12:50 to check in that night. The guy at the front desk was lying there sleeping. I asked if I could check in. I saw him standing up and impatiently taking my ID and coldly saying to scan the health code. I showed it. After getting the health code, he said very impatiently to scan the itinerary code. When I asked where it was, he said very impatiently that you should scroll down. It felt like I disturbed his midnight break at the bar, which made him resent me. After I finished scanning, he pointed to the left: The face recognition over there is also very indifferent.
Here comes the important point. I applied for the room card and went to the room. I found that it was very noisy near the roadside. I called the room's landline and I could hear that the guy at the front desk was answering the phone. I said it was too noisy and could I change to a room without a window? ?
"Can't change, there's no room inside," the other end of the phone replied impatiently.
I suddenly got very angry and asked if I could quit. It was too noisy.
"Just cancel Ctrip." After saying that, he hung up.
I immediately went downstairs and walked out without contacting Ctrip to check out. What I was thinking was that I would not check out this room. I would find a hotel nearby to stay in. I would keep this reservation to write this negative review.
When I was walking out of the lobby, I heard him calling me, Sir...wait a minute...I ignored him. What I thought was that if I lost 300 yuan and couldn't stay, I would have to write a bad review to warn other guests.
When I walked to the street, I received a call from my landline (because I left my mobile phone number on the check-in form). It was him. This time he changed his attitude. (I guess I realized that his tone was wrong before.) He said he could help me if he had a standard room. I changed, and it was already 1:10. I was worried that it would be difficult to find a room in other hotels at this time, so I agreed to change to a standard room not facing the street.
I left the hotel at 9 o'clock the next morning and met a female front desk manager. Her service attitude was quite good. However, the unpleasantness of the previous night really affected my mood during my stay, so I had no choice but to leave this negative review.
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