Honestly, the stains on the mattress were unidentifiable, but everyone pretty much knows what they were. The hotel manager's attitude was absolutely terrible – standing with hands behind their back, scolding out-of-town guests as if they were addressing staff in a meeting. The hygiene was truly concerning. I only realized how bad the bed was after sleeping on it for three nights, and that's on me for not looking closer. I'm worried about potential health effects. The mental trauma from this experience probably won't fade anytime soon. My Chengdu trip was ruined by this hotel. Anyone considering this place, please read the reviews carefully so you don't end up regretting it when it's too late to cancel. This is, without a doubt, the worst hotel I've ever stayed in. I won't upload the video of the manager scolding me; after all, people have their dignity, and it's best to leave some room for civility. Ctrip's handling of the situation was very proactive, but I won't say much about the hotel's side of things. This is a real experience from an out-of-town traveler; book with caution. I hope this review helps others avoid this trap and prevents unethical businesses and unprofessional managers from ruining their travel plans.
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