Citadines Hotels in Chengdu

Excellent hotel. The staff very friendly and are able to communicate with foreigners. The ASR gave me a discount 25% for my birthday because I am member of the rewards program. This was a surprise! The room very ample, well designed and clean. We spent a nice stay Thanks

It doesn't matter that the room is not big, but the layout of the bathroom is surprising. After all, international chain brands like this should not make such low-level design mistakes. The distance between the toilet and the washbasin is ridiculously close, which is too inconvenient to use. I called to reserve two quiet rooms, but they were given the one facing the road. The soundproofing effect of the window is not good. After 12 o'clock at night, I could hear people talking on the road downstairs clearly.

The hardware is OK, but there is no air conditioning in the coldest weather of late spring. I asked the front desk twice for the electric heater in the one-bedroom and one-living room, and it was still a bit cold at night. In addition, there was no water in the water inlet of the washing machine in Room 1907. The engineer checked it and didn't know why. He had to contact the construction party to solve it the next day. It should be clear that although it was not his problem, the engineer was very serious and polite, which deserves praise. Let's go to the public laundry area on the first floor to wash. I encountered another faulty machine. After the normal start of the laundry program, I went upstairs. An hour later, I came down to get clean clothes and found that the machine stopped after running for a short time, and the clothes were not completely soaked. I had to change another machine to wash quickly and wash it earlier. As a result, I was even more dumbfounded when I took it out after washing. It was full of paper scraps! (None of the clothes washed that day had pockets, so there was no situation where they were not cleaned out). It was already past eleven o'clock in the evening. I was so sleepy that I didn't have the energy to get angry. I originally planned to stay for two days, so I hurried to check out early the next day and change hotels to avoid encountering more troubles. I have stayed in many apartments of the Ascott Group. This one is the newest, but the experience is the worst.

The place was kept clean and services were very good. It is also easily accessible through metro and there is a variety of food around the area. The staff was very helpful and friendly and helped us a lot, especially frontline staff Cynthia Bai who helped us with our packages bought through taobao and we have difficulties retrieving.