Chelmsford City Centre

Very nice place and the customer was very helpful, everyone was good

Very disappointed with the room, expected so much more. Stained curtains and carpet, the chair material was dirty as well. Bathroom scruffy, shower had little adjustment on it. Wouldn’t stay again. Restaurant lacked a bar just bottled beers and drinks in a fridge unit, no atmosphere at all. Breakfast was ok.

We stayed recently for a hen party. We had four rooms booked, and staff were friendly when we arrived and held our bags as we were a little early for check in. When we did check in, we had the whole party with us (including those who weren't staying) and we were... merry... and yet we were still made to feel very welcome. Our room was clean and set up as a twin, as requested which was lovely. Upon returning back to the room for the night, the Bride had recieved a gift and a card congratulating her on the upcoming wedding from Nikki Richard and team. Thank you so much for your kindness and hospitality. Would stay again.

Pulling the cover back when waking up in the morning i didn't want to see I had spent the night with bed bugs in my bed, we took pictures to show them & managed to trap 1 in a glass so they could see it, we reported it to reception who just said sorry we'll investigate, we waited a round 2 hours but nothing & still nothing, this was over a week ago now & I'm still waiting to hear back

The staff was phenomenal! I stayed here the night before my wedding! And the staff went above and beyond for us even rooming my groom the floor above me to avoid us seeing each other the morning of our wedding! They gifted us a card and bubbly and chocolates and just went above and beyond for myself my groom and my whole family! Highly recommend

Everything you'd expect from a premier inn. Clean tidy. Lovely staff. Ideal location for Chelmsford. Close to trains and buses for exploring but quiet once inside. Couple of minutes walk from train station and 4 mins to bus terminal.

Lost item in room. I could not raise the hotel on phone so I had to drive all the way back. I found out no phone rings so why was I left hanging on four times over listening to a dial tone. When you lose something in your room, you should be able to contact the hotel directly. In this case there was an option to do that by pressing # but then when no one answers, it’s down right inconsiderate. I bet this happens elsewhere. I’m tired of big companies not having people to talk to. And when o found two staff at reception and no phone ringing, I can clearly see it’s being avoided rather than dealt with. Never again!

Room was very clean and comfortable but the full English breakfast was very disappointing as some of the food was cold. Also the fire alarm was set off in the morning and when I went to ask reception if everything was okay the young lady did not respond at all. Surely they should have better procedures in place!!!

Excellent hotel, particularly for work related stays. Centrally located yet very quiet with comfortable, well equipped rooms. The customer service is good. Giulio, waiter/receptionist, has gone the extra mile for me on multiple occasions. He is very friendly and accommodating. The food is good.