SureStay by Best Western Charlotte Matthews

Excellent service.

The room was horrible the shower knob was broken for the hot water The refrigerator didn’t work, the didn’t didn’t work and I stayed during a snowstorm and to not have working heat was unacceptable The breakfast is mediocre

The elevator doesn't work. They don't serve a full breakfast every morning. Other than that my stay was ok.

All of it the walls on the room were so thin heard people next door, under remodeling, ice machine wasn’t working.

Shower had mold and mildew in the grout and faucet leaked. Wallpaper was peeling off walls in the room. Most of the hotel is under construction, which is not mentioned when booking. On the second floor, there seemed to be no heat in the hallway which smelled like ****, and the HVAC unit in room required constant adjustment. There temperature setting on the unit was basically worthless. Maybe it will be better when construction is finished, but I would not recommended staying there as it exists currently.

The beds felt like i had moved in with the Flintstones. Felt like i was laying on bedrock. One bed supposed to be soft and one firm, but both are like sleeping on the floor. It took forever to get my deposit back. I wont be staying there anymore, advise you not too.

Property and stay was okay. I understand they were under construction in some areas of the Hotel. But when I entered my Hotel room. I kept hearing a beep as if I was in the Hospital. After looking and looking, I found an additional smoke alarm under the mattress along with items you would use for narcotic use. I called the front desk to explain what had happened and what I had found. I then took it downstairs and no one seemed bothered about the situation. No apology, no change of room recommendation or credit. My son and I ended up sleeping on the floor as we did not feel safe to sleep on the bed.

Specifically ask for handicap access room when I made advanced reservation. Did not get one when I arrived. Indifferent staff. Probably won't stay there again.