Guest User
November 3, 2023
I was in Charlotte on personal business and had a complimentary day pass for the Spa at the Ritz-Carlton. It was somewhat difficult to have my pass accepted, I had to speak to the Director of the Spa, Nadine Shelf, but eventually was able to gain entry (I was not staying at the hotel). I had high expectations for my visit: first of all, the Spa had very recently been closed for several months of renovations and, after all, it is a Ritz-Carlton. The Spa is an attractive facility based on first impressions. The 17th floor has a nice entrance. The pool on the top floor of the building is well laid out. There are lots of choices of things and activities to do in the Spa. However, there were a couple of things I would not have expected from a Ritz-Carlton. First of all, the jacuzzi on the top floor, next to the pool, was closed. Secondly, two of the exercise machines I wanted to use in the fitness center, pre-core ellipticals, the TVs attached to each of the machines were both not operational (no signs were posted announcing the problems). In the men's locker room I had trouble using the elaborate wrap-around shower (it has something like 10 shower heads pointed in all directions). This shower is, of course, controlled by a touch screen, but the software was not particularly user-friendly and when I looked for help from an attendant in the men's locker room there was no one to be found. So, I ended up using a regular shower, disappointing. I did not make use of the massage facilities or the relaxation lounge. They do have free valet parking for people who have a day pass to the Spa. The staff were friendly overall.