For starters, toilet wouldn't flush and was constantly running. Took the lid off the tank and realized the flapper was worn out at the chain on the handle was broken. So, our stay here started with 5-10 minutes of toilet repair so we could use the bathroom.
The other issue was the parking. I understand there are a couple of hotels here that share a parking lot, but myself, along with a dozen other vehicles, circled the lot for over an hour trying to find parking. Most of us finally just gave up and make parking in areas we shouldn't have and hoped we wouldn't be towed. When we asked the desk attendant about the possibility of towing vehicles that were double parked to free up spots, he shrugged his shoulders, mumbled a bit, and went back to playing on his phone.
Additionally, we needed a pillow for the sleeper sofa. Was told there were no more pillows... went to put sheets on the sleeper sofa, the stains on the mattress belonged in an episode of CSI. Pretty sure that wasn't wine stains...
I've stayed at Hiltons my entire life, from Hamptons to Waldorfs, and this property is really unbecoming of the brand. Going forward, we will be staying at the tried and true Doubletree in Southpark that we've used for years when we come to Charlotte. We came here to be a bit closer to Carowinds for the Scarowinds season and overall, this wasn't worth saving the extra 10-15 minute drive, the parking fiasco was proof of that.