Hotels near Alegria Cherokee Store, Charlotte

Riley and the valet team went above and beyond during our stay to grab our bags, cars, etc in a timely and fast manner. We really appreciate him and the crew, keep up the good work! If you’re needing somewhere to park, park here!

Nice customer service

First off, it was completely not listed with IHG as being under construction. The lobby is closed, and there is no common area in the lobby, minus the restaurant, which does not open until 5pm. Front desk and staff are extremely kind. That’s the whole reason for the 2 stars. In terms of room - I’m currently sitting here trying to find us a different hotel to move to. First off, we have Platinum Elite status with IHG. I completely understand upgrades are subject to availability, and the hotel is busy this weekend. However, I would have expected to be put into a room that wouldn’t typically go to a Priceline customer. Our view is all of the mechanical roof. But, I have a hard time complaining too much about it, as the windows are so dirty, you can barely see the air ducts and other roof equipment. Out of the faucet, room temperature is the only option. Cold and hot don’t work. I needed a little warm water, so used the Keurig to heat some up and - 🤢. Just gross and dirty. The floor and beds appear clean, but overall, the room is drab and disappointing. Given how filthy some parts are though, we certainly won’t be going barefoot here. Had stayed here years ago for a wedding and it was fine. If I’d known it was being renovated, I would have certainly picked somewhere else. My suggestion - pick a different hotel for your visit to Charlotte! We’re flying down for 3 more games this season, and will definitely be staying elsewhere!

This is a beautiful hotel. The hotel was clean and inviting. The staff was very friendly and welcoming. As soon as we entered the hotel they were ready for us. Our room was very nice and spacious. I loved the long couch, which was great for lounging. The view was good. The bathroom was very clean and comfortable. The TV wasn't loud enough, but that was the only downside.

The hotel was nice, and quiet, didn't hear doors slamming throughout the night like most hotels. Was told it was only 4 blocks from the convention center. Was actually like 10 blocks. Parking was a little over priced at $45. The valet never sent call links and it took 25-30 min to get our truck sometimes then they expected a tip as those links didn't seem to have any trouble getting through to my phone. Parking/valet would prob be my least favorite about the hotel. Breakfast was spot on! The staff were incredible in the breakfast area. Especially one lady I wish I had her name. My sone was getting over a chest cold and she made him a Honey Lemon Tea.