Holiday Inn Express & Suites Charleston Dwtn – Medical Ctr by IHG

Front desk - zero personality, acted like she didn't want to be there, no welcoming smile, eye contact or hello. (how hard is that?) 1st room - tv had no picture, only sound. Maintenance guy suggested I switch rooms. Oh boy, back to the front desk! 2nd room - Noisy a/c unit, forever dripping shower head, loose toilet seat, no soap in shower container, dirty bathroom food - mediocre, juice terrible, coffee station was nice but very slow staff - guy mopping floor seemed mad I would walk from my room to the lobby. I apologized but literally no way around

Air conditioning is very cold. Room is spacious. Staff is friendly. Average good quality.

This hotel is clean and the staff provides great service. Unfortunately, each room has a de-humidifier which can't be switched off and is quite loud, especially during the night. Bring ear plugs!

We always choose holiday inn hotel (IHG group) during our travels and have had good experiences in the past, but this visit in holiday inn express & suite Charleston was disappointing due to inconsistent information. Before booking, I called the hotel directly to confirm all the details. I asked about the rate, parking fee, breakfast, service dog policy, and availability of a king room. The front desk staff (Yolanda) told me the rate, mentioned that six rooms were available, confirmed a $15 parking fee, that breakfast was included, and clearly stated there would be no charge for our service dog. However, at check-in, we were told there would be a $50 charge for the service dog, even though nothing else had changed. This was frustrating and disappointing — especially since we’ve stayed at this same hotel group before without ever being charged for a service dog. Another issue: I had added a note to the booking requesting a soundproof room, but we were given a connecting room instead. Unfortunately, the guests next door complained, which made our stay uncomfortable. Aside from those issues, the room was clean, the AC worked well, and everything else was fine. And Alysa was nice greeting us in breakfast time. We hope the hotel will improve communication and better honor requests in the future.

There were no towels because the dryer was broken. No refund on room was given. Shower old with mold. Shower glass doors leaked