Appartements Chais Monnet

I can not even sure where to begin in listing my praises for Chais Monnet. We just returned from a 3 week visit to France which included time in Cognac and Bordeaux. If only we could have spent all our time at Chais Monnet our trip would have been absolute heaven. The property itself is outstanding, modern and yet with a hint to preserving the past in a thoughtful and respectful way. Our room was beyond comfortable, the bed dreamy. i most appreciated the separate water closet with its own sink, a lovely and thoughtful arrangement. The entire property was spotless and attention to detail seemed to be projected at every corner. I am so surprised to see negative comments related to the staff because our experience was the exact opposite of that. Ellie in guest relations went above and beyond to prepare things for our visit, arranging special birthday celebrations for our traveling companion, making dinner recommendations and reservations, and leaving a personal note thanking us for staying. My only regret was I did not get to meet her in person to thank her, she was on holiday during our visit (well deserved Ellie). All the staff from the breakfast crew to the rooftop bar were friendly and amazingly eager to meet your requests. The bar staff was delightful and we enjoyed several evenings in the Jazz House and at the Rooftop bar enjoying cocktails and excellent and informative conversation. The Spa services were professional and spot on and pool, oh the glorious pool. We spent an entire day enjoying spa services and the pool with consistent but discreet food and bar service. I cannot find enough adjectives to adequately communicate our level of satisfaction. We felt welcomed, taken care of, and appreciated, no one was stuffy or overbearing. The five star designation is well deserved and in the future when I return to this area of France the only place I will consider staying is Chais Monnet. Travail bien fait!!! Merci beaucoup pour cette merveilleuse experience.

Our daughter was holding her wedding at a nearby chateau. We book 15 rooms at this beautiful resort after a reconnaissance visit a few months earlier. Unfortunately the staff were unfriendly and churlish from the moment we arrived. At 10pm reception advised the bar was closed and there was no 24 hour service. Staff shortages so the manager advised; he no doubt let at 5pm prompt! We were stuck for an hour in the glass lift and saw it broken with guests locked 3 times over the next couple of days. Definitely not a place for a celebration or a return visit. Restaurant top dollar and steaks were tough. They would not refund without an argument. They took out another €600 euros off my card 4 weeks after our party checked out and still not provided an explanation. In Summary, an amazing facility destroyed by the arrogant management and their underlings mostly tarnished by their leaders. The fish rots from the head-so true having complained about our treatment to no avail.

We had an amazing deal with BA for 9 nights, however if you had to pay the normal room rate then ouch! Our apartment whilst a good size and well appointed had many stains on furniture & carpets, the cold tap was broken, despite notifying reception nothing was done. The Michelin star restaurant really isn’t, possibly the worst “Michelin “ meal I have ever had, if the were prizes for froth the it’s 5 star!! Pool area is grubby, the whole feel is that of an airport corporate hotel. A big complaint for me is on check in they took £2,300 deposit, ( despite stay was paid for in full)although only a pending payment this put my account into overdraft and 3 days after checking out has still not been credited back to my account. Staff were all friendly, roof top bar very nice. Brassiere expensive and food very average. Would not go back

We had a lovely stay. The staff was very welcoming and the service in the hotel is truly the best. We would definitely stay here again.

Absolutely fabulous highly recommend The spa was amazing, rooms beautiful and the evening meal excellent. The only fault was the 40 min wait at breakfast for eggs Benedict otherwise I would given a score of 10/10

Very poor. Lots of stains in room and dirt. Misleading as it's a playroom and not staffed (as suggested on website). Management non-existent. Left a day early. Booked through Mr and Mrs Smith. Poor service from them to get to a resolution. 1/10. Sadly won't be using either service again.

We spent a very enjoyable two night stay in this hotel, part of which used to be a distillery. Not knowing that the entrance was through an arch and down a long drive, it took us a couple of drives around the block to find it. There was lots of free parking, some of which was under cover and it was within walking distance of the centre of Cognac. The reception ares are light and airy, due to the large amount of glass used in the construction of the hotel. There are water features along each side of the paths connecting different parts of the building. The roof top bar had far reaching views over Cognac. The swimming pool was superb. I also enjoyed the rain shower experience with a simulation of rain forests, thunderstorms etc. Whilst we were there I had an enjoyable massage. The only slight criticism was that the breakfast was not explained to us, nor were we given a menu (there was a choice of either a la carte and buffet or a limited continental). We enjoyed the breakfast each morning but did find that it was a little expensive. Reception staff were delightful; we will be back next year!

A very new hotel which has been converted from a cognac distillery by an ingenious architect who has retained the character with modern facilities. Extremely good parking arrangements