Orange Hotel (Chaozhou ancient city people's Square store)

My stay at Orange Hotel this time really exceeded my expectations; the overall experience was excellent. The front desk staff were very friendly, check-in was quick, and they proactively reminded me of important details, which was a really thoughtful touch. The room was clean, tidy, and comfortably arranged, making for a very relaxing stay. Any small requests I had were promptly attended to and patiently resolved by the staff, without any delays, making me feel truly valued. Both the service attitude and response speed were top-notch, with great attention to detail. It was a comfortable and hassle-free stay with excellent value for money. I'll definitely choose this hotel again next time I'm in the area, highly recommended!

This has to be the worst hotel I've ever stayed at. This particular Orange Hotel is a franchise, and the facilities are just terrible, really run-down and dilapidated. On top of that, the cleanliness was awful when I checked in; everything felt sticky and gross. Definitely avoid this place!

The family rooms are all located on the lower floors. Check-in was quite fast, and the front desk staff were okay. Perhaps there are a lot of tourists visiting Chaozhou now, as they basically won't fulfill any small requests you make. We started our trip from Quanzhou, Chaozhou was our second stop, and Fuzhou was the last. We booked Orange Hotels in all three cities. The front desk staff in Quanzhou and Fuzhou were very enthusiastic. When we hadn't booked breakfast, they strongly recommended getting a Huazhu membership card to enjoy a discounted breakfast price, and also suggested local attractions. When checking out, they would ask how our stay was. However, the price at this hotel only included one breakfast. When I asked if there could be a discounted breakfast price, I was told no, because the hotel's breakfast cost was too high to offer a discount. We stayed for 2 nights and wanted to extend our check-out by 2 hours on the day of departure. When we asked after checking in, we were told they couldn't answer and we'd have to ask again the next day, which was quite frustrating. They can clearly see the occupancy in their system, but insisted we ask again the next day. When we asked the next day, we were directly told it wasn't possible. This feels like they're toying with us. It's highly likely that the hotel's business is so good that they don't care about customer satisfaction. Honestly, the 2.5-star rating for service is just for the basic duties; this hotel didn't make us feel welcome at all, and the staff lacked any proactive service awareness.

The front desk upgraded my room, which was really nice inside. It was a bit noisy during the day because it's close to the road, but it was fine at night. The location is super convenient, with lots of food options nearby. The front desk even thoughtfully prepared a guide to local eats.

The location is great, very close to the ancient city of Chaozhou. The lady at the front desk was also very enthusiastic and recommended many delicious local foods. The breakfast, for a hotel of this caliber, offered a really good variety.