Home2 Suites by Hilton Chaozhou

The hardware is good, but the service doesn't live up to the Hilton brand standard. Here are a few issues: 1. The rooftop terrace was closed and inaccessible. The rooftop terrace and outdoor pool are key selling points of this hotel, but online information only mentioned the pool being closed, not the terrace. Upon arrival, we found the terrace was also closed. We couldn't even access the floor by elevator; we had to ask the front desk to take us up, which was very inconvenient as it meant no free access. Furthermore, amenities like the sun umbrellas were unusable. 2. Housekeeping needs improvement: There were many stains on the cutlery in the room, hair wasn't cleaned from the bathroom, and the duvet in the cabinet was a mess. 3. Delivery service was slow. Sometimes items were delivered by staff, not robots. 4. The surrounding area is uninspiring, mostly industrial buildings, not ideal for relaxation. 5. The room became very stuffy around midday, and it took a while for the air conditioning to cool it down. On the positive side: 1. The bedding was very comfortable. 2. Breakfast was excellent. Overall, it's not suitable for those looking to relax and spend time at the hotel. I had booked for two nights but ended up leaving after one.

The lady at the front desk asked for a five-star rating, saying her boss would dock her pay otherwise. Honestly, the hotel is good, but not quite five-star. The location is a bit out of the way, and the surroundings are a bit messy, so it's best if you're driving. The hotel itself is fine – clean, hygienic, and the rooms are spacious. Breakfast is acceptable. I'd give it a 4.5. The price isn't cheap either. This is my third consecutive stay at a Hampton by Hilton, and the best one by far was the one in Wenling, which offered incredible value for money.