I booked the executive room because the child is allergic to dust mites, so I asked for a smoke-free area higher on the floor. After checking in, it was found that the arrangement was not a smoke-free floor. There is smoke and peculiar smell in the corridor. The guest smokes at the opposite door and the door of the room is open facing our room. Moreover, the executive room of Changshu International Hotel is almost the same as that of a convenient hotel. I thought the service might be better. So communicate with the front desk. The front desk said that we were not satisfied and we could check out without charging a check-out fee. Give such a solution after check-in. Later, we asked for a larger room on the non-smoking floor. Later, I was told that the price was different and it was much more expensive. Then the hotel said that it could arrange a parent-child room on the top floor but the air-conditioning was not effective. After the communication failed, I asked the housekeeping manager to coordinate. I was told that because the leader was off on weekends, the business card could not be given to me because the desk was locked. . . After lunch, the lobby manager came to us and told us that the air conditioning in the parent-child room had been adjusted and there was no problem. Then came the weirdest question. Except for toothbrushes and toothpaste, there are no shower caps, combs, soaps and other equipment. The water pressure in the bath is unstable and the water is hot and cold. There is no hot water directly after getting up in the morning. We were told that we could go to other rooms to take a shower. I would like to ask the housekeeping manager Wang, are you really resting on May 15, 2021? If there is an urgent question, is it impossible to contact you? In addition, why did Miss Li of the room reservation department refuse the customer's request with such a strong communication attitude in the first two times when the customer's child has a special physique when there is a room?
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