Homeinn Selected Hotel (Changsha Wu Yi Square IFS) Reviews

Response from Property: 親愛的朋友：非常感謝您對我們的認可，來到這裏我們就是朋友，是家人！我們每天都希望能帶給您陽光和好心情！要繼續支持我們哦！

Response from Property: 感謝您的點評。我們很高興您對地理位置感到滿意，前往地鐵站及黃興步行街的便利性是我們的一大優勢。

Response from Property: 感謝您的點評，很高興您享受了這次旅行。期待再次為您服務。

Response from Property: 尊敬的客人：您好！您的寶貴建議對我們的進步有着很大的幫助，有了您的支持與肯定我們一定會加倍努力，完善更多的細節與服務！謝謝

Response from Property: We are sorry to bring you a bad experience! Due to property conditions, the hotel does not have a self-service breakfast restaurant and cannot provide dine-in service. To solve the breakfast problem, the hotel provides packaged breakfast, including milk, seasonal fruits, eggs, bread slices and buckets of hot and sour noodles. The hotel is also actively accepting guests' opinions to adjust the variety. If you have any questions during your stay, the room landline "9" directly connects to the front desk, serving you 24 hours a day. Thank you for your valuable suggestions and wish you a happy life and happiness every day!

Response from Property: Hello! Thank you very much for choosing to stay at Home Inn Golden Label Changsha Wuyi Square Guojin Center and taking the time to share your stay experience! Your recognition and feedback are the driving force for our continuous progress. We are deeply encouraged to read your praise for the "kindness" and "intimate service" of our front desk and all service staff! Providing warm, thoughtful, meticulous and professional services to every guest and making you feel the warmth of "home" is the goal of our team's unremitting pursuit. Your affirmation is the greatest reward for our team! At the same time, I am very happy that you recognize our "excellent location"! Located in the core business district of Wuyi Square, close to the pedestrian street, it is convenient to eat, drink, play and travel, which is one of the core convenient experiences that our hotel hopes to bring to business and leisure guests. We are honored to provide convenience for you to explore the Star City Changsha. Regarding the problem you mentioned that "the corridor on the floor you live in has a strong smell of smoke", we attach great importance to it and are deeply sorry. It is our responsibility to provide all guests with a fresh, comfortable and healthy accommodation environment. Our hotel has strict no-smoking regulations in public areas (including floor corridors), and will strengthen the following measures: 1. Increase patrols: Require room staff and management staff to increase the frequency of patrols in floor corridors, pay special attention to whether there are illegal smoking situations, and immediately and politely dissuade them. 2. Strengthen ventilation and cleaning: Check and ensure that the corridor ventilation system is operating efficiently, increase the maintenance and use of air fresheners, and strengthen the frequency of deep cleaning in this area. 3. Strengthen reminders and guidance: Strengthen no-smoking signs in prominent locations such as elevator halls and floor entrances, and more proactively remind guests of the hotel's smoke-free policy and designated smoking area locations when checking in at the front desk. Once again, we sincerely apologize for not being able to provide you with a perfect smoke-free environment experience this time! Your feedback has pointed out specific directions for our improvement. We sincerely look forward to your visit again and personally experience our improvement results! Next time you check in, you are welcome to contact the front desk at any time, and we will try our best to arrange a more satisfactory room for you. I wish you a happy life and a happy journey!

Response from Property: Hehe, of course, for our dear family, no matter how much we give, we will be happy as long as you are happy and satisfied with your stay. Xiaoru does not dare to ask for too much, but only hopes that her family can live happily and leave with a smile on their faces, that's all... Remember Xiaoru will always be here waiting for you!

Response from Property: Dear friends: Thank you very much for your recognition of us. We are friends and family here! We hope to bring you sunshine and good mood every day! Please continue to support us!

Response from Property: Dear guests: Hello! Thank you very much for choosing to stay in our branch and giving us a good review! Your satisfaction is the best affirmation and encouragement for us. Our hotel is committed to providing you with a cordial and thoughtful stay experience and sincerely looks forward to your visit again!

Response from Property: Dear guests: Hello! Every encounter is a good start. I send you the best wishes and wish you all the best! Welcome to visit us next time~

Response from Property: Dear guest, Hello! Thank you for taking the time out of your busy schedule to provide guidance to the hotel! We immediately reviewed your concerns and provided you with compensation. The following are responses to your questions: 1. Regarding screen projection: All TVs are equipped with LeTV projection, which requires your phone to be connected to the hotel WiFi. The front desk staff was not properly trained, so their wording may have been questionable, leading to any misunderstandings. We apologize for this. 2. Check-out cleaning follows standard procedures, and all items are replaced upon arrival. If you have any hygiene issues during your stay, please contact the front desk, and they will arrange a room change or re-clean. 3. The front desk staff failed to re-swipe your room card, causing it to become demagnetized and preventing access to your room. This was negligence on the part of the hotel. 4. Regarding the hotel's price: During the summer peak season (weekends), prices are higher than weekdays, especially for family rooms. Therefore, you may have felt that the price and amenities were unsatisfactory. We sincerely apologize for this unpleasant experience. We hope you will consider our hotel again next time you visit Changsha and give us a chance to compensate you. We wish you a pleasant stay!

Response from Property: Dear guests: Hello! Thank you for your encouragement and recommendation of our hotel! Gold medals and silver medals are not as good as your praise, gold cups and silver cups are not as good as your reputation. We will not let you down!

Response from Property: Dear guests: Hello! Every encounter is a good start. I send you the best wishes and wish you all the best! Welcome to visit us next time~

Response from Property: Thank you for your affirmation! We are very happy to know that you had a pleasant time in our hotel. Your satisfaction is our greatest motivation. We will continue to work hard to improve our service quality and provide you with a more comfortable accommodation experience. Looking forward to your next visit!