Mellow Orange Hotel (Changsha Window of the World) Reviews

Response from Property: 尊敬的賓客您好， 感謝您對我們的認可， 客人的每一絲需求都是我們真誠為之努力的方向。我們一定更加努力， 打造五星級水準， 期待下一次的出行， 我們能為您創造更加完美服務。

Response from Property: Went to different places, saw different scenery, knew different things, and felt different life... We have been traveling, and we have been looking for a beautiful encounter during the trip, which can accompany us through a unique experience. Memories... It's a pleasure to meet you at Orange Hotel! Where Xiaoguo does not do well, it will be corrected in time. I look forward to your next visit, and I will definitely give you a five-point experience next time.

Response from Property: Dear guest, hello! Thank you so much for your interest in our hotel! Our journey of progress never stops. Thanks to your trust, we will persevere even more. Orange Hotel will always stand tall in this city, waiting for your arrival! See you there! Wishing you a smile on your face!

Response from Property: Dear guest: We are very pleased to learn from your message that you have left such a good impression on us. We hope that you will continue to pay attention to Xiaocheng in the future and tell us more about your feelings and experiences during your future stays. We hope to receive your five-star praise next time and warmly look forward to your visit again!

Response from Property: Dear guest, we are delighted that you and your friends had a wonderful holiday at our hotel. Your review is a testament to our service and a great encouragement. We have many more special offers, so please stay tuned and we look forward to seeing you again!

Response from Property: Dear guest, we are delighted that you and your friends had a wonderful holiday at our hotel. Your review is a testament to our service and a great encouragement. We have many more special offers, so please stay tuned and we look forward to seeing you again!

Response from Property: I'm really happy to see that you are so satisfied with your stay. If you are satisfied, please remember to give us a 5-point praise!

Response from Property: Dear guest, hello! Thank you so much for your interest in our hotel! Our journey of progress never stops. Thanks to your trust, we will persevere even more. Orange Hotel will always stand tall in this city, waiting for your arrival! See you there! Wishing you a smile on your face!

Response from Property: Dear, I am very sorry that I couldn't get your full five-star praise. We will continue to improve our service and quality under your supervision. I hope you will stay in our store again. Xiaocheng wishes you a happy life!

Response from Property: Dear guest, we regret that we were unable to provide you with a perfect stay. The front office has issued a notice of criticism and has penalized the individual involved. We will use this incident as a case study and conduct relevant training for all front desk staff. Through this incident, we have deeply realized the importance of language skills in the service industry. We hope you will give Xiaoguo another chance and visit us again to experience our growth. We wish you a happy life.

Response from Property: Dear guest, hello. We are deeply sorry for your unpleasant experience. Hygiene is of paramount importance to hotels. We have learned from this incident to ensure a safe and hygienic stay for our guests. We have organized a thorough review by all housekeeping staff and have increased and expanded inspections. We will strictly implement a three-level room inspection system and strive to make the hotel's facilities even more perfect. If you raise any needs during your stay, we will do our best to meet and coordinate with you to ensure your comfort. This is Xiaoguo's unshirkable responsibility. We hope you will stay again and witness our growth. We wish you a happy life.

Response from Property: Dear guest, hello! We deeply regret that we were unable to provide you with a perfect stay. Please allow us to express our sincerest apologies! Regarding your feedback, Xiaoguo has instructed the housekeeping staff to inspect and clean the walls and strictly implement a three-level room inspection system to prevent such incidents from happening again. Regarding your room rate question, please allow me to explain that prices on online platforms do fluctuate, including weekend rates, and are not set in stone. We may not always be the best, but we strive to be better, and we pay attention to every detail. Thank you for being part of our journey of growth.

Response from Property: Dear guest, thank you very much for staying at Orange Hotel Broadcasting and Television Center Branch and for giving such a great review! Xiaocheng and his friends are very excited~ As long as you have a happy stay, it is the best reward for us!

Response from Property: Dear guest, hello. We are sorry that we failed to bring you a perfect stay experience. Please allow us to express our sincerest apologies to you! During the May Day holiday, Changsha's weather was mainly cloudy and rainy, and the average indoor temperature was around 19-22°, which was relatively comfortable. Turn on the natural wind to keep the indoor air circulating. Due to different personal constitutions and different temperature perceptions, Xiaoguo will face a difficult choice every time whether to turn on cooling or heating. Before choosing, Xiaoguo will also listen to the suggestions of every guest, respect the wishes of most guests, and make adjustments. Our king-size bed rooms are all facing the street. Considering that you need a relatively quiet environment with your children to improve your comfort, we applied for a free upgrade to the high-floor comfortable king-size bed room, but it still affected your rest. I apologize to you again. You mentioned the room problem, and we had already rectified it the next day. Regarding the refund issue, we also assisted in handling it as soon as we received the customer service call. Xiaoguo believes that detailed service is the service closest to you. We still need to work hard on this road. Thank you for your advice, and I hope you can stay again to witness our growth and feel our intentions! I wish you a happy life and all the best.