Xana Lite Hotel (Changchun Sasseur Outlets) Reviews

Name: Xana Lite Hotel (Changchun Sasseur Outlets)
Address: 20th-21st Floors, 27th-28th Floors, Building C2-2, Shazhichuan Zhongdonggang, Kuancheng District, Changchun, Jilin, China, 20th-21st Floors, 27th-28th Floors, Building C2-2, Shazhichuan Zhongdonggang, Mainland, China
Rating: 9.4

Xana Lite Hotel (Changchun Sasseur Outlets)

20th-21st Floors, 27th-28th Floors, Building C2-2, Shazhichuan Zhongdonggang, Kuancheng District, Changchun, Jilin, ChinaSee Hotel Details

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Reviews from Real Guests

9.4/10

Outstanding

772 reviews

Verified reviews

Location9.4

Amenities9.3

Service9.5

Cleanliness9.4

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All reviews(772)

Positive reviews(757)

Reviews with photos/video(74)

Clean and tidy(245)

Classy environment(69)

Easy to get around(45)

Friendly front desk staff(35)

Many amenities(27)

Close to metro(18)

Lift was OK(16)

Convenient for shopping(13)

Negative reviews(15)

Leslie63920

Xi'an Twin Room

Date of stay: Sep 2025

Travelling with friends

40 reviews

8.0/10

Very good

Posted on Oct 16, 2025

The service is good, but one of the rooms has a bad smell in the bathroom. The cost-performance is very high

Response from Property: 尊敬的賓客，感謝您對小希的點評，小希會再接再厲為每一位顧客提供最優質的服務，期待您的監督，也期待您的五星好評，再次感謝您的評價，祝您生活愉快

Anonymous User

Xi'an Superior Double Bed Room

Date of stay: Jun 2023

Solo traveller

14 reviews

10/10

Outstanding

Posted on Sep 7, 2023

Very 👍 good

Response from Property: 尊敬的賓客，非常感謝您對小希如此詳細的評價，我們店緊鄰中東奧萊商場，附近商場美食也特別豐富，出行路線有：地鐵8號線和地鐵1號線，各大公交路線，是您出差換乘臨時休息的首選，再次感謝您的評價祝，您生活愉快

M336444****

Xi'an Superior Double Bed Room

Date of stay: Jul 2024

Other

5 reviews

1.7/10

Posted on Aug 24, 2024

The elevator is really hard. The experience is very poor. It takes 20 minutes to go up and down the elevator in a hotel.

Original TextTranslated by Google

Response from Property: Dear guest, thank you for your review of Xiaoxi. Xiaoxi will continue to work hard to provide the best service to every customer. We look forward to your supervision and your five-star praise. Thank you again for your review and wish you a happy life.

M19343****

Xi'an Superior Double Bed Room

Date of stay: Jun 2024

Couple

1 reviews

2.0/10

Posted on Jul 11, 2024

The room is too small, the breakfast is not good, just one dish, not recommended to everyone

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Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!

Anonymous User

Xi'an Superior Double Bed Room

Date of stay: Apr 2024

Family

26 reviews

4.2/10

Posted on May 7, 2024

The room was extremely hot, the air conditioner was not powerful, and the quilt was heavy and thick. When I checked in at the front desk, I acted like I didn't hear her. Since I was bringing my children out, I asked twice if there was a room in the back, but she didn't say anything! ! Then I put the room card there and said there was no room in the back!

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Anonymous User

Xi'an Superior Double Bed Room

Date of stay: Aug 2023

Other

2 reviews

2.0/10

Posted on Sep 26, 2023

Taking the customer's mobile phone and writing a positive review without consent! This is really my first time seeing it. It turns out that this is how the good reviews are obtained. The room is very small! The service facilities are not worth the price...

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Response from Property: Sorry for the bad experience. We have rectified the problems you reported. There are no recent comments reporting these problems. We look forward to your next visit.

M246386****

Xi'an Twin Room

Date of stay: Feb 2024

Business traveller

10 reviews

2.0/10

Posted on Apr 20, 2024

The room is small and the space is small

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Liuxinyuyu

Xi'an Twin Room

Date of stay: Apr 2023

Other

5 reviews

2.0/10

Posted on May 21, 2023

The service attitude at the front desk was average. My wife fell while taking a shower in the bathroom, so I called the front desk. The front desk said there were no extra anti-slip mats and asked to lay out towels.

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Response from Property: Dear guest, I am sorry to hear that you did not have a perfect stay experience, and I would like to express my sincere apologies to you. Please believe that we have always been determined to make continuous corrections and improvements. Your tolerance and trust will be our motivation to move forward! Xiaoxi will definitely correct the problems you reported and look forward to your supervision. Welcome to visit again and wish you a happy life!