As a frequent business traveler, I've stayed at this hotel for almost a month straight and have always trusted them. On Friday night, the front desk explicitly told me that room rates would increase and availability would be tight over the weekend. They asked me to pay via QR code the next morning and assured me they had reserved a room for me. However, when I went to check out on Saturday morning, I was flat-out told there were no rooms available and that I needed to check out. I had urgent business that day and was forced to hastily pack and leave, which severely disrupted my plans. As a long-term guest, I expected basic honesty, but the hotel went back on their word and showed a complete lack of integrity. They only cared about profiting from increased holiday rates and showed no respect for loyal customers. Their service was incredibly irresponsible. I rarely leave bad reviews, even with years of business travel, but this experience was terrible. I'm very angry and do not recommend staying here!
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