Novotel Massy Palaiseau

Rude reception no heater very bad service sink chocked. Very cold

Why two points? Because the room did have a bed, and I do not want to judge overly harshly. This is where the good news ends, however. This hotel seems to be a quite ill-managed place. I offer some examples: first of all, and unacceptably for a hotel in a high-tech park basically in the capital of France, the person welcoming me spoke no English. This made everything that followed extremely complicated. Then, due to a travel mishap, I landed at Charles de Gaulle Airport instead of the nearby Orly Airport. I therefore arrived late and very hungry (as all shops at the airport were already closed). There was nothing the person at the front desk could do about it. There was no vending machine; he had no chocolate or even just something small to offer. In the end, I ordered food via Uber Eats, which took forever, obviously. The next morning, just a few hours later, I was woken up when two hotel employees came into my room, speaking very loudly and not even knocking on the door. Even without them coming in, I would have woken up, as they were so loud. I could continue with this list, but I think this already shows quite impressively where this is going. My recommendation is to avoid this hotel.

Highly unfriendly staff. They will only talk if you are talking about money which gets add up to their income, anything else, is like talking to a wall. Unless you are from a cold region, you will suffer in Novotel messy, they don't have heating system in their room. It's in a area where you will get nothing.no medical supplies if you fall sick cause of cold or needs some hygiene products. Make sure, you have a personal vehicle or willing to spend good on taxi as it's really away from metro n bus station to walk in cold. Basically avoid this place if possible.There are better options in sane price range

Clean hotel with nice beds. 15 mins walk to station for trains into central Paris. Friendly staff and lots of parking.

Our group of 25 people was placed at Novotel Massy Palaiseau as part of a package with Star Tours, and this hotel was one of the worst parts of our trip. From the moment we entered our rooms, we were disgusted to find bed bugs, silverfish, and other types of insects crawling around the beds, bathroom, and even the walls. It was completely unhygienic and unacceptable for a hotel that claims to be 4-star. When we approached the front desk about the infestation, the staff—particularly one individual—was extremely unhelpful and shockingly rude. Rather than offering any kind of solution, they yelled at guests, dismissing our concerns and showing absolutely no professionalism or empathy. Because Star Tours couldn’t make alternate arrangements for us that night, our entire group had to sit in the hotel lobby overnight with no sleep, no accommodations, and no support from hotel staff. This was not just uncomfortable—it was a health and safety risk. Avoid this hotel at all costs. Novotel Massy Palaiseau is not up to basic cleanliness standards, and the service is downright hostile. This was a deeply disappointing experience for all of us, especially on a trip we were looking forward to. The only positive part of the situation was our tour guide, Kaiwan. He truly went above and beyond, doing everything in his power to support us despite the circumstances. He was kind, calm, and tried his hardest to make things right. None of this was his fault. The blame lies entirely with the hotel and Star Tours for putting us in such an unacceptable situation. Avoid this hotel at all costs.

Online commitment and when we reach hotel terms and conditions is bit different so I don't like that specially they asked me for deposit and when I booked online I didn't see anything like that and when we asked something about to check the room they said you have to do it Ur own we can't help that the worst thing in this hotel