Residence Inn Champaign

I picked this hotel as I needed an oven to prepare food to take for a family gathering. At check in I was informed that there would be no breakfast in the morning because it was Christmas. She also added that she didn’t think any restaurants would be open. So a trip to the grocery store to purchase some additional food happened. Upon returning to the hotel, I was in need of some ice. The ice machines on the first and second floor were not working and there was no machine on the third. Back to the front desk where I was informed that the machine was on the fourth floor but they were doing renovations on that floor. She actually got the ice for me. The toilet continued to run, the carpet is pulling out of the ***** in the kitchen area and actually hurt my feet to walk on it. The people above us sounded like they had 8 children who were running and jumping all evening. This was probably one of the worst experiences I have ever had at a named brand hotel.

At 7am construction started in the room above us! The banging and pounding of carpet being installed was absolutely ridiculous and loud. We should have never been put into our room!

The room was very worn, and extremely hot. The thermostat on the fourth floor, where our room was, must have been broken. It was easily 85 plus degrees in the hallway. The coolest we could get our room was 70, which was uncomfortable for us because we like a cool room at 60° for sleeping. The only way we could get the room down to 70 was by opening both windows. Having to open the windows in November seemed very ridiculous. Another problem was that on Thanksgiving morning, the free breakfast was unavailable. No one told us that there would not be breakfast on Thanksgiving, so we had nothing purchased in advance. There were no places locally to get breakfast as it was Thanksgiving Day either. I couldn't do laundry because the soap dispensers were broken and there was no soap at the desk The biggest disappointment of stay, was that the pool and hot tub, which were a main reason for us to pick this hotel, were closed at the time of our stay. The indoor pool and indoor hot tub are permanently closed. This information was given to us by the staff. Unfortunately, that information was not provided on the website. Interestingly enough, after I complained about the pool being closed, all information about the hotel having a pool was removed from the website. I knew this particular hotel had a pool, because we stayed there last year and used it. The saving grace was the staff. They were incredibly helpful and pleasant despite the many disappointments the hotel itself offered.

No manager on duty from Friday through Sunday on a very busy weekend. Staff was insufficiently trained and unable to reach manager on call to resolve a room issue. Hotel was run-down. There was insufficient parking.

Stayed about 10 days for work. This place was great. The staff was friendly and accommodating. Excellent experience all around. Will definitely stay here again in the future.

Their rooms have torn up carpet, walls need repairs, bathroom did not have facial tissue. Breakfast was the worst, limited items, with no replacement when items were finished by 8:30. Worker was unresponsive and rude, not very approachable.

Short staff and dirty carpet and sofa bed was broken. Room was smoking and bad smell.

Booked a room thru *******. Was told when we arrived that all rooms were checked in and nothing was available. Everything was paid for on our end. She repeated more than once all rooms were checked in. Called ******* up gave her the phone to talk to the rep and then all the sudden the reason is we misspelled your name and things changed. Suddenly our room was available after being told every room was checked in and accounted for????? It was very odd and frustrating considering we had traveled for 8 hours that day and it was late.