The Three Crowns

Gorgeous place Sunday roast fabulous, idyllic and staff lovely. Our dog friendly room was so nice and accessible. Would highly recommend 👌 try chagford pool and visit St Michael's church. Stunning

A group of 20 of us had meals on two separate evenings and although the food was all fine, the staff, without fail were abrupt unfriendly, and some just rude. I understand that catering for groups is more challenging - one waitress shouted out our orders in such a manner that it felt like being on a military training camp, without any warmth or indeed humour. The bar tender almost threw the wine menu at me when I asked what he had mumbled with his head under the counter. We had preordered our meals and the waiter argued with me about what I had ordered for dessert, only to look and find I was right but no apology. It’s interesting how on a Saturday night that wasn’t that busy that they can afford to treat a large group with such disdain. Our vote is that we won’t be going back next year - they may well not care, but I don’t want to give my hard won cash to such unfriendly and actively hostile staff.

Had a great lunch at The Three Crowns. Sat in the back garden, the food was fantastic and the service excellent. We have to make a special mention of Heather - they ran out of picalilli but seeing we were disappointed she went out to the local delicatessan and bought some. Going above and beyond and much appreciated.

Whilst well located and with comfortable rooms staff are a real issue. The front of house management team were embarrassingly inept at all levels - any request to them the answer was - no. Could we move our dinner booking - no. Could we substitute a vegetable on the menu - no. Could the drinks at the bar be brought out to the table - no. The list goes on and was supplemented by asking for us to book a time slot for breakfast ! Unbelievable and not unsurprisingly we and our 10 friends will not be going back.

We recently booked a private room at The Three Crowns in Chagford to celebrate my mother’s 80th birthday. On the day itself, the floor staff were incredibly kind, attentive, and truly made the occasion special for my mum.Unfortunately, dealing with the venue's administration and management before and after the event has been an absolute nightmare.From the start, communication was incredibly difficult. It took numerous frustrating phone calls and emails just to secure a firm, final quote. We eventually agreed on a package for buffet food which explicitly included free tea and coffee. However, when I paid the final bill on the day, I realised we had been wrongfully charged for all the teas and coffees.Since then, I have made countless phone calls and sent multiple emails to the manager, Simon. Every time, I have been fobbed off with empty promises and false reassurances that a refund was on its way. Months later, nothing has been sorted and the promised refund has never arrived.It is completely evident that the management has no interest in following through on their word or correcting their financial mistakes. Resolving this has been exhausting and time-consuming. I have never left a negative review for a business before, but I feel so let down by this experience that I want to warn others. The staff on the day were wonderful, but the management is completely untrustworthy.

Excellent meal and delicious wine and lager. We shared the mezze platter which was more than enough for 2 people. The Dart white wine was excellent and the local beer Wes fine. Service was prompt and charming

Very accommodating and delicious food. We were a family group of 8 and booked at short notice after stopping by for a drink and reading the menu. There was a good choice of food suitable for someone in our family who has coeliac disease. It was lovely to see how pleased he was with his meal. All in all, a great experience

Really lovely stay, great food and the team were really helpful. Parking not great unless you pay more for your room

Staff efficient but robotic and lacked empathy. Bedroom tired and the lighting was inadequate when applying make-up. Dim lights might be romantic but a dressing table with a proper lamp so you can see what you look like is essential! Hot water in bathroom basin very slow in coming through and the toilet seat is misaligned