The Orient Jakarta, a Royal Hideaway Hotel Reviews

Response from Property: Dear Valued Guest,Thank you for taking the time to share your thoughtful feedback following your recent stay with us.We are delighted to know that you enjoyed our library and appreciated its artistic atmosphere. It is also wonderful to hear that you had a relaxing experience at our spa and enjoyed the ambiance of our infinity pool, especially in the evening. We're pleased that our location also gave you convenient access to the nearby shopping mall and its wide variety of local Indonesian cuisine.At the same time, we sincerely appreciate your constructive comments regarding the room lighting, the absence of a makeup mirror, and the limited breakfast selection. Your feedback is valuable to us and will be shared with our management team for review as we continuously work to enhance our facilities and guest experience.Thank you once again for choosing to stay with us. We truly appreciate your feedback and look forward to welcoming you back for an even more enjoyable stay in the future.Warm regards, The Orient Jakarta Hotel Management

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback.It is a pleasure to know that you enjoyed your stay with us and continue to choose us for your visits. We truly appreciate your loyalty and look forward to creating many more memorable experiences for you.Regarding your room service breakfast experience, we appreciate you sharing your thoughts with us. Guest feedback is invaluable in helping us maintain and continuously enhance the quality of our service.We look forward to welcoming you back again soon!Warm regards,The Orient Jakarta Hotel Management

Response from Property: Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had an enjoyable stay and appreciate your kind words.It was our pleasure to host you, and we truly value your support. We look forward to welcoming you back for another memorable stay in the future.Best wishes,The Orient Jakarta Hotel Management

Response from Property: Dear Valued Guest, Thank you for taking the time to comment on your stay at our hotel.Our team takes great joy in knowing you appreciated the artistic fusion of Javanese-Balinese design throughout our spaces, crafted to immerse guests in cultural storytelling through every detail.The rooftop dining experience at Café Cali is indeed a highlight, blending panoramic city views with our passion for creating memorable moments. We're equally pleased you found our Sudirman Street location convenient for exploring nearby attractions, reflecting our commitment to combining accessibility with luxury.We look forward to seeing you again in the future. Best wishes,The Orient Jakarta Hotel Management

Response from Property: Dear Ms. Azlina,We appreciate that you took the time to share your experience with us.We are delighted to hear you appreciated the traditional design and ambiance of our hotel, which reflects the cultural craftsmanship envisioned by Bill Bensley. Our team takes great pride in offering a diverse breakfast selection, and it’s wonderful to know you enjoyed the freshly prepared options. The pool’s character and charm, despite its size, seem to have added a unique touch to your experience.That said, we regret any inconvenience caused by the room’s spatial constraints and the bathroom setup. Your feedback is invaluable, and we will review these aspects to enhance comfort for future stays.Nonetheless, we’re thrilled our prime location along Jln Sudirman allowed you to join Jakarta Car Free Sunday. Your perfect ratings for our amenities, surroundings, and service inspire us to continue delivering exceptional experiences.We hope we may have the pleasure of welcoming you back on another occasion. With our best wishes,The Orient Jakarta Hotel Management

Response from Property: Dear Valued Guest,Thank you for sharing your wonderful experience with us.We are delighted that you appreciated the extravagant luxury and meticulous attention to detail that defines our property. Our team puts immense passion into curating every corner of the hotel, and it is truly rewarding to know that the visual tapestry of our spaces—where every wall tells a story—left such a lasting impression on you.Your appreciation for our unique design inspires us to maintain the high standards of artistry and comfort that define The Orient Jakarta. We look forward to welcoming you back for another memorable journey into our world of immersive luxury.Best wishes,The Orient Jakarta Hotel Management

Response from Property: Dear Valued Guest, Thank you for taking the time to comment on your stay at our hotel.We are delighted to hear your kind words about our welcoming team, the comfort of your room, and the well-equipped gym facilities. Your appreciation for the plush bedding highlights our commitment to ensuring restful stays.That said, we regret any discomfort caused by the outdoor pool’s temperature during your visit. While the pool is maintained to our high standards, we understand seasonal weather can affect its conditions.Nonetheless, we are thrilled you admired the elegant design of our interiors, inspired by Javanese-Balinese craftsmanship. It’s also heartening to know our amenities, cleanliness, and service met your expectations, as these pillars define the Royal Hideaway experience.We look forward to welcoming you back in the future.Best regards,The Orient Jakarta Hotel Management

Response from Property: Dear Valued Guest,Thank you so much for sharing such a wonderful and detailed review of your stay with us! We are absolutely delighted to hear that our unique designer concept stood out to you as a refreshing alternative to standard chain hotels.It is fantastic to know that you enjoyed the "chill" atmosphere of our 5th-floor outdoor infinity pool and gym—though we completely understand the regret of only discovering it on your last day! Consider it the perfect excuse to spend much more time relaxing there during your next visit.Our team is also incredibly grateful for your compliments regarding their enthusiastic and proactive service. We strive to go above and beyond for our guests, and knowing that their efforts resonated with you means the world to us. We also sincerely appreciate your immense kindness and generosity toward our service staff; your thoughtful gestures truly bring big smiles to their faces.Thank you again for your high recommendation, and we look forward to welcoming you back to your favorite Jakarta getaway soon!Warmest regards,The Orient Jakarta Hotel Management

Response from Property: Dear Valued Guest,Thank you for your wonderful review!We are thrilled to hear that you loved your stay with us. It's great to know that you enjoyed our convenient location, spacious and beautiful room, and the cleanliness of our facilities. We are especially delighted that our team made a positive impression with their helpful and attentive service.Your kind words truly motivate us to continue providing memorable experiences for our guests. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,Orient Hotel Jakarta

Response from Property: Dear Mr Hazinor,Thank you for taking the time to share your detailed and thoughtful review.We are truly pleased to know that you had such a wonderful stay with us. It is especially gratifying to hear that our team’s warm and attentive service, along with a smooth and efficient check-in process, made a positive impression from the moment you arrived.We are also delighted that you found your room clean, comfortable, and well-maintained, and that the amenities and overall ambiance contributed to a relaxing experience. Your kind words about our facilities and convenient location are sincerely appreciated.Thank you once again for your recommendation. We look forward to welcoming you back for another memorable stay in the near future.Warm regards,The Orient Hotel Management

Response from Property: Dear Valued Guest, Thank you for taking the time to review your stay.Your mention of the facility layout is noted, and we value such insights as we aim to balance aesthetics with practicality. Our dedicated staff takes great pride in creating welcoming moments, so we’re delighted this stood out during your visit.We’re equally pleased that breakfast exceeded expectations and that our design resonated with you. Each detail reflects our commitment to celebrating local culture, and we’re glad this enhanced your experience.We hope to welcome you back. Best wishes,The Orient Jakarta Hotel Management

Response from Property: Dear Guest,Thank you for sharing your feedback with us.We are delighted to hear that you had an overall superb experience and that Caca from our F&B team made a positive impression with her cheerful smile. Your kind words will certainly be shared with her and the team.We also appreciate your honest feedback regarding the decoration, as well as your comment about the entrance service. Please accept our sincere apologies for the inconvenience caused. Your observation is important to us, and we will review this with our team to ensure a more consistent and welcoming arrival experience, in line with our service standards.Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back for an even better experience in the future.Warm regards,The Orient Hotel Management

Response from Property: Dear Valued Guest,Thank you for taking the time to share your positive feedback.We are delighted that our comfortable beds, spacious accommodations, and the views from your room added to your stay. Our team takes great pride in maintaining our pools and rooftop facilities, so it’s heartening to know they contributed to your enjoyment.The breakfast buffet is designed to offer a variety of flavors, and we’re thrilled you found it both extensive and delicious. Your kind words about our team’s warm and friendly service mean the world to us, we strive to create memorable moments for every guest.We look forward to welcoming you back on a future occasion. Best wishes,The Orient Jakarta Management

Response from Property: Dear Ms. Tilegenova,We'd like to thank you for this positive feedback about your stay in our hotel.We are grateful you consider our hotel a favorite destination for family stays. Your perfect ratings and kind words about our team’s efforts mean the world to us.It’s wonderful that the cultural elements in our design by Bill Bensley added depth to your experience. We take pride in offering spaces where traditions and modern luxury coexist harmoniously.We hope to have the occasion to welcome you back. Kind regards,The Orient Jakarta Hotel Management