Mercure Jakarta Sabang Reviews

Response from Property: Dear Patrick,Thank you for your continued loyalty and for taking the time to share your feedback following your recent stay at Mercure Jakarta Sabang.While we are grateful that you have stayed with us many times before without any concerns, I am truly sorry to learn that this visit did not meet the standards you have come to expect from us.I was particularly concerned to read about the rusted screw left on the floor after housekeeping serviced your room. This is clearly unacceptable and could have resulted in a serious injury. Please accept my sincerest apologies for this oversight. We have shared your comments with our Housekeeping team and reinforced our room inspection procedures to ensure greater attention to detail.I also regret the inconvenience caused by the air conditioning issue. Having to endure an uncomfortable room temperature, especially late at night, and then wait for repairs at 2:00 a.m. is certainly not the experience we want our guests to have. Please accept our apologies for both the equipment failure and the delay in resolving the issue.Most importantly, I am sorry that these incidents led you to feel that our standards may be slipping. Please be assured that maintaining the quality of our facilities and service remains our highest priority. Your feedback is invaluable, and we are taking it seriously as an opportunity to improve and ensure that such situations do not recur.Thank you for bringing these matters to our attention. We truly value your loyalty and hope to have the opportunity to regain your confidence during a future stay.Warm regards,Idham RisdiansyahGeneral Manager

Response from Property: Dear Zee00,Thank you for taking the time to share your experience at Mercure Jakarta Sabang.We are delighted to know that you enjoyed our breakfast selection, particularly the freshly prepared noodles and eggs made to your preference. It is also wonderful to hear that you found your room clean and appreciated the convenience of our location.We are especially pleased that you enjoyed the in-room massage service and found it relaxing and convenient during your stay. At the same time, we appreciate your feedback regarding the communication of this service upon arrival. Your comment is valuable, and we will review how we can better inform guests about the available facilities and services during the check-in process, ensuring they can make the most of their stay with us.Thank you once again for your kind feedback. We look forward to welcoming you back to Mercure Jakarta Sabang and hope you will have the opportunity to enjoy even more of our services during your next visit.Warm regards,Idham RisdiansyahGeneral Manager

Response from Property: Dear Guest, Thank you for sharing your feedback on your stay at the Mercure Sabang, Jakarta. We are delighted to know that you enjoyed our breakfast selection and found it varied and plentiful. Providing a diverse and satisfying breakfast experience is one of our top priorities in ensuring our guests start their day happily. We apologize for the in-room drinking water facilities not meeting your expectations. We sincerely appreciate your feedback on the quantity and packaging of the drinking water provided. Your review is valuable to us and will certainly be reviewed internally as part of our ongoing efforts to improve guest comfort and the overall stay experience. Thank you again for your valuable feedback and for choosing the Mercure Sabang, Jakarta. We sincerely hope to have the opportunity to welcome you back in the future with an even better experience. Warmest regards, General Manager Idam Risdia

Response from Property: Dear Valued Guest,Thank you very much for your wonderful review and for choosing Mercure Jakarta Sabang once again during your visit to Jakarta.We are truly honored to know that your second stay with us was as enjoyable as the first. It is especially rewarding to receive such kind words regarding the cleanliness of our hotel, the quality of our food, and the exceptional service provided by our team.Your recognition of our staff's friendliness, professionalism, and willingness to assist means a great deal to us. Creating a comfortable and memorable experience for our guests is our highest priority, and we are delighted to know that we succeeded in making your family feel at home throughout your stay.To hear that Mercure Jakarta Sabang will be your first choice whenever you return to Jakarta is the greatest compliment we could receive. We sincerely appreciate your trust and recommendation.On behalf of the entire team, thank you for your support and kind words. We look forward to welcoming you and your family back for many more memorable stays in the future.Warm regards,Idham RisdiansyahGeneral Manager

Response from Property: 尊敬的中國建材集團：感謝您抽出寶貴時間分享您在雅加達薩邦美居酒店的入住回饋。我們感謝您的評論，並很高興得知您喜歡我們酒店的安靜氛圍以及我們便利的位置，可以輕鬆前往莫納斯（國家紀念碑）和周圍的政府區。同時，我們很遺憾地得知房間面積和設施沒有完全滿足您的期望。我們了解客人的偏好可能會有所不同，您的回饋很有價值，因為它可以幫助我們找到進一步增強產品和服務的機會。再次感謝您與我們分享您的經驗。我們希望未來有機會歡迎您再次光臨，並為您提供更滿意的住宿體驗。溫暖的問候，伊達姆·里斯迪亞總經理

Response from Property: Dear Vee_Yin, Thank you for taking the time to share your feedback on your recent stay at Mercure Sabang, Jakarta. We sincerely apologize for the unpleasant experience you had, particularly regarding the cleanliness of the bathroom and the odor in the room. We are very concerned about the situations you described, especially the cleanliness of the toilet and the odor in the wardrobe area. This certainly does not reflect our efforts to provide our guests with the cleanliness and comfort we strive to offer. Your feedback has been immediately shared with our housekeeping and engineering teams for a thorough inspection and corrective action. We understand how important a fresh, clean, and comfortable guest room environment is, and we sincerely apologize for any inconvenience caused during your stay. We appreciate your honest feedback, as it helps us identify areas for improvement and ensures we continue to enhance the quality of our facilities and services. Thank you again for bringing this matter to our attention. We sincerely hope to have the opportunity to welcome you back again and provide you with an even better experience in the future, restoring your confidence. Warmest regards, General Manager Idam Risdia

Response from Property: Dear Roninro, Thank you for sharing your experience at the Mercure Jakarta Sabang. We are delighted to know that you were satisfied with the overall service provided by our team and enjoyed our extensive breakfast selection. Providing warm hospitality and a diverse, high-quality breakfast experience is our top priority to ensure a memorable stay for every guest. We greatly appreciate your kind feedback, which will motivate our entire team to continue providing excellent service and enhancing the guest experience. Thank you again for choosing the Mercure Jakarta Sabang. We look forward to your next visit and hope you will enjoy a pleasant stay in the future. Sincerely, Idam Risdia, General Manager

Response from Property: Dear Guest, Thank you for sharing your positive experience at the Mercure Jakarta Saban. We are delighted that you found our rooms comfortable and enjoyed our convenient location and easy access. Providing comfort and convenience for both business and leisure travelers is one of our top priorities, ensuring a pleasant and seamless stay. We greatly appreciate your kind feedback, which will motivate our team to continue providing exceptional hospitality and service to every guest. Thank you again for choosing the Mercure Jakarta Saban. We look forward to welcoming you back to Jakarta for another pleasant stay. Sincerely, Idam Risdia, General Manager

Response from Property: Dear Guest, Thank you for taking the time to share your experience at the Mercure Jakarta Sabang. We are delighted to receive your positive feedback, but we are sorry that your experience did not meet your expectations. Please allow me to express my sincere apologies. At Mercure, we are committed to providing an exceptional service experience for every guest, so your feedback is invaluable to us. Please rest assured that we are taking appropriate steps to address this issue and prevent it from happening again. We appreciate your attention and hope to provide you with even better service in the near future. Sincerely, Manager of Winnayo Wasidi Hotel