Guest User
August 23, 2021
Four star hotel but most definitely not a 4 star service. 3 star at the very most and that’s being generous. When booking we were told we would have to change rooms. This was agreed and wasn’t a problem. When we arrived we were given the key to our room. We asked if we would still have to change room and they said we will let you know the night before if you do. Ok, so far so good. We went to our room and unpacked. A small room but with a beautiful view of the sea. 30 minutes later we received a call telling us they had made a mistake and they had given us the wrong room. Ok so mistakes happen. We changed room (this one slightly bigger and still with a sea view so all good). We were offered a bottle of wine for our inconvenience. We weren’t then ever informed that we would have to change room again. We were spending a nice morning at the beach when the hotel reception called and said we needed to change room before 14.00 (it was 13.00 and we were just about to go for linch). We asked why we hadn’t been informed the night before as promised and they said they had forgotten. (The number of acceptable mistakes is starting to mount up). We went and moved our bags to the new room. This room was a small room again with a view of the square but still ok. The problem was it stank of smoke. We called reception and they said to go and have lunch and we’ll clean the room again. The cleaners tried everything, took down the curtains sprayed oust everywhere but as the room was so small the smell was so ingrained that the smell didn’t go away. After spending just 10 minutes in the room our clothes also smelled of smoke. (The room is a non smoking room). We asked how long the previous customers had been in the room, and they told us 2 weeks. At this point you have to wonder why a cleaner didn’t notice earlier so the problem wouldn’t get this bad. We explained that the smell was intolerable and requested another room. We were told that all the customers had arrived so they couldn’t give us another room. We said for a hotel of this size surely you must have another room because if something goes wrong (air con breaks, shower not working and so on) then you can’t just tell customers you don’t have another room. We were offered a room in a nearby hotel for 1 night but then coming back to Kursall the next night (so 5 different rooms for a 5 night stay). The outcome was that we left 3 days into our 5 day holiday, very disappointed to say the least. The hotel in general is ok. The swimming pool is very small for the size of the hotel and with very limited space to lounge. There isn’t easy access into the pool, so if you have mobility problems it would be best to avoid it. The food was more of a 2 star hotel quality. They were accommodating to my food intolerances but the quality and quantity of the food was definitely below average. The restaurant staff were polite but not very well trained. They lacked the level that would be expected in a four star hotel. If you p