SureStay Hotel by Best Western Castro Valley
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Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Castro Valley
SureStay Hotel by Best Western Castro Valley
Health Protected
3954 E Castro Valley Blvd, Castro Valley, California 94552, United States
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When you stay at SureStay Hotel by Best Western Castro Valley in Castro Valley, you'll be on the Strip, within a 15-minute drive of RingCentral Coliseum and Oracle Arena. This hotel is 21.7 mi (35 km) from San Francisco Bay and 9.2 mi (14.8 km) from Oakland Zoo.Show More
We Price Match
3.8/5Good·Cleanliness: 3.8
All 76 Reviews
Amenities
Private ParkingFree24-Hour Front DeskWake-Up CallWi-Fi in Public AreasFreeFax/Copying Service
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Surroundings
Metro: Castro Valley
(2.4km)
Metro: Hayward
(4.7km)
Airport: Hayward Executive Airport
(12.6km)
Map
Rooms
Guest Reviews
Trending Questions
Policies
Services & Amenities
5
Two King Suite
2 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
TV
Towel
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7
Mobility Accessible King Room with Roll in Shower
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
TV
Towel
Check Availability
6
Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
TV
Towel
Check Availability
8
King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
TV
Towel
Check Availability
6
Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking
2 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
TV
Towel
Check Availability
7
2 Queen Beds, Non-Smoking, Flat Screen Television, Microwave and Refrigerator, High Speed Internet Access
2 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
TV
Check Availability
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Guest Reviews(76)
3.8/5
Good
Verified Reviews- Cleanliness3.8
- Amenities3.8
- Location3.8
- Service3.8
AI SummaryAn AI-summarised snapshot of real guest reviews
The property is praised for its convenient location, quiet and comfortable rooms, and exceptional customer service. It is also noted for being cost-effective with free breakfast and a good selection of amenities.
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Helpful
Not helpful
Blanca
February 2, 2024
I like the is close to everything, convenient after work. The room was very clean. It was a little noisy with the people next room. I'am always have a good night sleep.
Rithy
November 7, 2023
The front desk receptionist provided exceptional service, being pleasant, quick, and extremely helpful. However, it was regrettable that the room I stayed in was unsatisfactory. The bedding emitted odor, reminiscent of someone who had used tiger balm or eucalyptus oil, and it appeared that the bedding hadn’t been changed. Additionally, the carpet was worn-out and sticky. Although I considered requesting a different room, exhaustion got the better of me and I ended up using my own bedsheet to sleep on. I strongly encourage the hotel to enhance the training of their housekeeping staff to ensure a higher standard of cleanliness.
Jim
October 15, 2023
The room had a really bad smell. The room also has a weird layout. The price was decent, but I guess you get what you pay for. Breakfast is a boxed apple pie and boxes of cereal.
Kenneth
September 20, 2023
I tried to check in at about 1:30 and the young woman told me I had to come back at 3:00. I wasn't expecting to get access to the room, I just wanted to check in so I wouldn't have to do it later. I think she just didn't want to deal with it and she knew she would be off shift by then. I had to make a special trip back at 3 and the older gentleman there checked me in and was very helpful. I later found out that other people were able to check in before three so that was a little disappointing. Other than that the hotel was great. Very clean.
Olivia A
September 18, 2023
The room was well equipped with a larger fridge, microwave, small table, large bathroom counter. Bed was rather firm but I did sleep well. The pillows were descent too. Our neighbors were playing music, not too loud but it was tough to sleep, but at 11 it went quiet, no other noise. So we were super grateful.
Xuejian
January 11, 2024
the towel is even dirty and bloody on it. never will go again
Robert
August 12, 2023
Had a household emergency and family needed a room for the night. Came in late (after 10pm) and the night clerk was very friendly and helpful. He was able to give us nice room, quickly. Room was very spacious and clean. Enjoyed coffee and breakfast snacks the next morning. Overall, a pleasant experience.
Laura
January 15, 2024
The young lady at the front desk was nice and helpful.
Vilma
July 17, 2023
The front desk clerk said ******* didn’t send them my booking so I waited 15 minutes looking for my booking - means ******* is not good
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 11:00
Front desk hours: 24/7
If you will arrive outside of check-in hours, contact the property in advance
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 12 years old can stay for free if no extra bed is needed.
Cots and Extra Beds
For all room types, cots cannot be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
Breakfast
TypeContinental
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Cleanliness
- 3.8/5
Cleaning & disinfecting
- Rooms are disinfected between stays
Property Description
- Renovated: 2020
- Number of Rooms: 49
When you stay at SureStay Hotel by Best Western Castro Valley in Castro Valley, you'll be on the Strip, within a 15-minute drive of RingCentral Coliseum and Oracle Arena. This hotel is 21.7 mi (35 km) from San Francisco Bay and 9.2 mi (14.8 km) from Oakland Zoo.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
A complimentary breakfast is included.
Featured amenities include complimentary wired internet access, a 24-hour front desk, and a vending machine. Free self parking is available onsite.
Make yourself at home in one of the 48 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
A complimentary breakfast is included.
Featured amenities include complimentary wired internet access, a 24-hour front desk, and a vending machine. Free self parking is available onsite.
Make yourself at home in one of the 48 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.
Services & Amenities
Most Popular Amenities
Private ParkingFree
24-Hour Front Desk
Wake-Up Call
Wi-Fi in Public AreasFree
Fax/Copying Service
Restaurant
Restaurant
No additional info available
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