Solar Dos Caceres

We had the reservation made about a month ago through the Odisseias website. So far so good: the reservation was automatically accepted, never having received any kind of information from the hotel and, of course, trusting that everything would be right for our stay. We arrived on March 25, 2023 shortly after 5 pm to spend the night there. It was here that everything started to unravel: Filipa, the person who was at the reception at the time, confused us with other guests who had already gone to the hotel in the morning. We said it wasn't us and he promptly assumed it would be the other reservation on his sheet. He immediately gave us an access card to the room in which I noticed that the name on it was neither mine nor my boyfriend's. I informed her and immediately noticed a certain awkwardness that something was not right. He asked us to wait in the reception room, after verifying that our reservation was actually on the Odisseias platform. After a few minutes, it informs us that due to 'human error' our reservation was not properly registered in the Solar software and, therefore, we would have to go to sleep elsewhere as the hotel was 'overbooked'. He said that we would have to look for another place and that he would still 'help' us to do so, covering the remaining amount that we had to spend. In view of our dissatisfaction, we did not accept as the objective was to spend the night at Solar dos Cáceres and not elsewhere. Furthermore, who guarantees that the other sites would not also be 'overcrowded'? Upon refusal, he said he would cancel our reservation so that the voucher would be returned to us. The issue here is not exactly the return of the voucher, but all the expenses and the embarrassment/disappointment that we feel after this type of treatment. We made a trip from Porto, already expensive in itself, and we would have to return on the same day because of this error. If it was possible to give this review 0 stars, I would. We asked for the complaints book and they gave us the sheet on which I wrote. Upon leaving, I found that it was the original - yet another mistake, as the original must be delivered to the competent entity and not to the complainant. I was already traveling to Porto when I received a call from this same lady, asking me to give her my address so that she could send me a duplicate of the complaint and requesting that I send the original to them by post. And this cost of sending the letter? Remember? No, I had to question her. We hope, at the very least, to be compensated for the expenses incurred with this disappointment. My boyfriend stopped working so that we could make this getaway and we spent practically a day on useless trips. It would be a weekend celebrating my birthday, which Solar managed, unequivocally, to completely ruin. Will Odisseias' customers be discriminated against on account of the rest? Will our money not be equal to theirs? yes, it is

Solar muito bonito com uma decoração muito agradável. Sitio muito calmo é bom para descansar e desfrutar do sossego.Quartos razoáveis com uma cama muito confortável. O serviço é muito bom com todos muito simpáticos e prestáveis. Fomos em Novembro por isso não deu para aproveitar o exterior devido ao tempo. Mas no Verão deve ser muito agradável porque o espaço exterior é muito bonito com uma bela piscina. O pequeno almoço é bem bom com várias opções e que nos vem servir à mesa. Vale a pena!

Una estancia perfecta en un lugar espectacular. El trato de la gente increíble. Piscina al aire libre y la cena y el desayuno muy ricos con productos locales de primera calidad. Para repetir sin duda.

Excelente, adorei a estadia funcionários sempre prontos ajudar, espaço muito bonito tudo muito limpo muito sossego, o quarto muito espaçoso muito bonito com água ao dispor.... A piscina e o espaço exterior bonito e muito limpo com muita zona verde....de certeza uma experiência a repetir.