The hotel is very clean and located in a safe and calm area of Bocagrande, off the main street so very calm. The room was nice and clean, the pool area nice for relaxing before going to the city. Breakfast was nice and tasty and we didn't run out of things to try from the menu during our 8 night stay. However, the best thing about the hotel is the staff, both the front desk and restaurant staff were AMAZING. Always smiling and happy to assist with anything. My wife does not speak Spanish but the front desk staff were able to assist in English as well. Overall, an excellent experience and would recommend the hotel to everyone visiting Cartagena, either for Business or Vacations.