Sofitel Legend Santa Clara Cartagena

The front desk lady was beautiful and friendly, and even spoke a few words of Chinese. She gave us a fantastic room with a great view. We had just arrived and didn't have any small change to tip the luggage staff, and the front desk didn't offer a change service or have any small bills. She told us not to worry about it, and that a simple thank you would be enough. The hotel's location is excellent, it has a lot of history, and is quite beautiful. The breakfast was also good. All the staff were very warm and friendly. Highly recommended!

Casa Santa Clara: Sofitel Legend under Accor. It is also the largest of the three luxury brands in the city. The picture shows the garden. It is also a historical site where you can have breakfast surrounded by lush tropical plants and mottled ancient walls with columns. It is wonderful! I am also very grateful for the recommendation of netizens this time. I am also an Accor member, so I chose it. The service is as warm and sophisticated as expected, and it is the first hotel I have encountered that gives a welcome gift - a big bag of Colombian coffee powder! It feels very thoughtful! In addition, many people get married in Cartagena, and I also met families dressed up in this hotel. See the last picture. Hahahaha

Very bad. I put my luggage in the hotel at 8 o'clock and was going to island hopping. At first, the waiter was very nice. I said I wanted a room with a good view on a high floor. I was not in a hurry to check in and wanted to go out to play. He asked me to leave my phone number and said he would contact me via WhatsApp when the room was ready. As a result, when I arrived at the hotel at 4:30, no one contacted me. The service person was replaced by a woman, who said there was only one room facing the outdoor swimming pool downstairs, and the light was very dim. If you don't accept it, you have to wait for 20 minutes. I endured it. I made a reservation early in the morning and asked me to wait. After I waited for a while, it was more than 6 o'clock. They said it was not cleaned well, and no one comforted me or gave me drinks. I called Ctrip customer service, but the communication with Ctrip was fruitless. This is the Sofitel Legend. Is it just a monastery shell? When I entered the room, they were still repairing the toilet. I was also dissatisfied.

The photos are very ordinary. You can only feel the beauty of local culture and architecture when you actually stay there. Worth recommending