Hotel Summer Frente Al Mar

The experience was a mix of both positive experiences and areas of opportunity, in the positive aspects the service provided by the staff was great, kudos to the restaurant staff as they were very welcoming and friendly with us. Reception, a couple of things to mention: We had a delay on our check-in due to the room having some issues related to the door, we were requested to wait for 15 minutes after the 15:00 check-in, and we did, after this time I had to reach back to the reception to check if the room was ready, still, had to wait for another 15 minutes. It was a total of 30 minutes out of schedule from the initial check-in due hotel's fault, we arrived with more than an hour of anticipation. There was nothing but an apology, not even a slight interest in offering compensation for the wait time, which could have been a plus in the customer service experience. On the other hand. we had several technical issues entering our room, as everytime we where off the room for a while the card wouldn't work, this was a consistent inconvenience in every single day, at the point that at our last 2 days staying at the hotel we directly reached reception to get the card fixed as we were already tired from previous days to reach the 5th floor for our room and then having to go down to reception to report the issue with the card, reach 5th floor again and AGAIN visit reception because the card wouldn't work, this could have been activelly addressed with either a room change or a technical review, however, it surprised us that instead of the receptionist offering at least an apologize we were told it was because WE used the card on another electreonic device, which never happened, another thing to point out was that at their main elevator someone popped a pimple at the elevator's mirror, and that disgusting pimple stayed there for more than 4 days, which indicates that the facility cleaning is not optimal, following this though at our room the blackout was stained at a corner, and even with having staff cleaning the room that stain remained from day 1 untill we left, probably someone spilled a drink at the balcony and it dropped at the blackout. Positive things: Restaurant service and overall attitude from the staff, ubication was good, close to the beach and with a nice view. AOO: A more customer-oriented thinking, at least showing interest in going the extra mile with their customers, cleaning.

I recently stayed at Hotel Summer in Cartagena and unfortunately, it did not meet expectations. The most frustrating issue was that the air conditioner in our room was not working properly, which made for a very uncomfortable stay in the local heat. Additionally, the cleanliness of the bathroom was poor; the shower had clearly not been cleaned thoroughly before our arrival.While the hotel has a good location near the beach, these basic maintenance and hygiene standards need to be addressed. I hope the management takes this feedback seriously for future guests.

The place beautiful and quiet,everything clean,very good breakfast, nice pool,very nice view to the see,the room big,nice shower,nice jacuzzi, the view from the bed to sea wonderful because the wall have just glass and very good curtains, the service clean exelente,all workers are very nice people. Wonderful and romantic place.

The Breakfast was so good Room service is very good and courtesy Very satisfied with the whole thing Wonderful time with my family reunions at the swimming pool area.

Beach was across the street, need to walk about 5 mins to cross street to access beach. Rooms are clean, beautiful view and friendly staff.