Tugawe Cove Resort

It was great stay except there are few cockroach in our bathroom, not too safe for small kids on the restaurant no safety reels , wish have big boat to go to this resort especially when there is huge waves and raining small boats shake too much and excellent staff

Stayed here from April 9-11, 2024 with the family. Got 2 Hilltop rooms (triple bed set-up was given to us), and 1 Hilltop Cabana Cons: Hotel is ranked as 4-Stars but in reality, it is just 1-2 Stars in facilities and service. They should update their star ranking, because it is deceiving! Hotel is falling apart. Facilities are in very bad shape. Even the chairs at the Reception Area are in very bad shape. Reflects how bad in shape this resort is. Beach chairs have holes, can’t sit on them. No lifeguards on duty, unless these are the boatmen that are not in uniform. But for the pool area near the resto, no lifeguard too. The Beach Cafe was also closed. The rooms need renovation. I don’t know how this resort was ranked a 4 Star coz our hilltop rooms felt like 2 Star rooms only. There was no luxury at all there. Hotel should check if ammenities are complete and working. There are no mats for the bathroom so it is all wet after taking a shower. No towel racks. No hangers in the cabinets! Hot water always not working. I called for maintenance, they would come to repair it. And every time i take a bath, the hot water is not working. Called like 6 times in our 3D/2N stay. Other hotels with better customer service would have offered to transfer us to a different room where everything is working huh. There is a none working trolley to go down from the hilltop to the beach area. Would have been nice if this actually worked and not just left rusting there. Would help a lot of guests right? Food is expensive at the restaurant and it tastes like food you can order from a carinderia and not from a 4 Star resort! (Carinderia food might even taste better than what ate). No gourmet or whatever for the steep price of the food. Limited available food in the menu. We had to order food that we didn’t like coz it’s the only ones available. Or else we will starve in the hotel. They said that it’s is because it was Holy Week and there was a Wedding that’s why there was not enough supply. But we are guests too and we need food. Poor ingredients allocation!!! Poor kitchen meal planning and management! We felt like we are just forced to order food coz there’s no choice or we will starve to death in this hotel. Really bad culinary skills! The breakfast is plated and not bugget style. There are just a few plates to choose from. They don’t have breads!!!! Out of stock! Day 2, we requestee pre-ordered breakfast to be room serviced at 6:30am since we have a tour at 8am. So they served the Longganisa Meal at 7:15am!!! Day 3 (yey last freaking day), we requested pre-ordered breakfast to be served in our rooms at 8:00 and they served it at 6:30 am!!!! We were still all sleeping at that time! They are not listening and following instructions. Too many OJTs that didn’t really know what to do. Looks like no one was supervising their learning so we find them on their phones or sitting on the benches. Seems like there are just a few organic em

Going and spending here is not worth it. Staffs are not well-trained specifically those who are assigned in the reception. Food are pricey, rooms are not properly maintained, and slow service. The management should provide training to their staff not only in gestures, but on how to properly accomodate their guests.

The hotel service are superb! The hotel location is one of a kind. The view is relaxing and superb place to unwind. The activities offered are reasonable and must try. (specially the Island hoping) One thing we didn't like is the food. It doesn't taste good, the serving is small, and is quite expensive.

We have to take a boat ride going to Tugawe Cove, very exclusive, you have to walk far to get to your room, the place is very expensvie and you have no where to go, my friend accidentally stepped on a starfish in the beach and the trip were ruined by that incident, we have to carry him up to his room which is so far away, no nearby hospital, you need to take a boat ride, room has faulty aircon, the best place is the pool area

Excellent location, beautiful surrounding atmosphere, great views and nice staff. Friendly staff and helpful receptionist and staff ever, lovely and great first impression of Resort. Everything about the resort was exceptional. It was clean, stylish, roomy with good service in where we had lunch and dinner. Food was good and service was attentive and efficient. Room itself was well equipped and comfortable. It was very pleased with our stay. I hope to be back for a longer stay in the future.

We wanted to avoid the Christmas crowds and at Tugawe Cove we certainly did. The place was lovely everyway you looked, the people who worked there wanted to please. The snorkeling off the beach was lovely. The accommodations were spacious.

The location, staff, beach, the whole package was just amazing. Even the walk up to the restaurant 😃...which is a sincere climb, is worth it. We will be back this year, with the whole family. Thank you for making it an unforgettable experience.

Tugawe Cove is Just an amazing resort 🥰🥰 The stuff works hard to give US the Good experience.. Specially the manager Rio always make it sure that everything is great and up to our expectations and more.. My family had a wonderful time and looking forward to Go back in the future. Thank you For the unforgettable experience🥰