Hyatt Regency Cape Town

The rooms are tired but clean. The breakfasts are terrible. There were complications upon check-in, and the reception staff, instead of helping resolve the issue with a failed TripCom payment, insisted I pay again. The result was two hours of wasted time. The hotel is absolutely not worth the money. 2-3 stars at most.

A disgusting hotel under the Hyatt brand—specifically, under the brand, because it has nothing to do with the Hyatt chain or the level of service. The owner cuts corners on absolutely everything. The manager, instead of helping, spends the entire day, hairsprayed and insincerely smiling, asking how guests are doing. 1. You constantly have to call or run to reception: - There are no robes or even slippers in the room; after calling, it took an hour to get them. There are no toiletries or toothbrushes either. You have to call, but it's better to bring your own. - Upon check-in, they gave me two room access cards; one didn't work at all, and the other worked intermittently. I had to remagnetize them several times at reception. - The icing on the cake: there's a hairdryer in the room, but it has a European plug, which doesn't fit any outlet in the room. It's your hairdryer! Why doesn't it fit? They sent a technician with a suitcase of tools! He said he couldn't help, and when I asked him what to do, he told me to go to the store and buy an adapter!!! Should I go and buy an adapter to use your hairdryer? I went to reception, and they didn't have any adapters, supposedly they were given to other guests. Can't you buy as many adapters as you have for the number of rooms since you can't buy hairdryers with plugs for your country? I bought one at the store across from the hotel entrance myself. 2. Cleanliness: - The hotel has something resembling a pool; we call it a hot tub, given its size. Oh well, there's a dead pigeon lying on the edge of the pool. It's been there for a long time the entire two days we were there, and the wind has been ripping off its feathers and blowing them around. When I asked the bartender, "Have you seen the dead pigeon lying there?" the answer was shocking: "Yes, we did!" It was just lying there. I always tip the maids, and I did this time, too. It didn't help: they didn't replace the water, I took the pillowcase off my pillow for some reason and didn't put a new one on it, and I put the pillow itself on my suitcase. Why put a pillow on a dirty suitcase that's stuck on dirty carousels at the airport? In short, this is a complete dump, not a Hyatt! Beware of booking here!

Overall, it was good. The breakfast was decent, and the freshly fried egg rolls were the best I had at the hotel. However, the refrigerator contained leftover takeout that hadn't been cleaned.