What an awful experience,where do I start? I booked through ******* because it was offering a better price than booking directly with the property and I needed the written confirmation to apply for visa. A few days before my trip I contacted the property. The owner first said he couldn't host me because he was fully booked and asked me to cancel the reservation. After a few exchanges he said he could host me if I booked directly with him (at a higher price than what I had booked). At that time I could no longer cancel my reservation without paying any fee so, after he said he wouldn't respect my reservation I reported the issue to *******. ******* would half fix the issue (not entirely). ******* customer service is null. There's no point to use this platform if they can't mediate when the property won't comply with bookings conditions. So disappointed And, btw, I stopped by the place to have a drink and it's dirty and poorly maintained. You'd better find another place to stay
