All Ritmo Cancun & Water Park

That was a fair price for really good amenities. I don't know why the hotel has a low rate on some resources but my wife and I loved everything there. The personnel were amazing.

I reserved this hotel for only one night (thank God) $180us Supposedly our room included a mini bar in the room which I was looking forward to start the beginning of my bday with we get to the room and to my surprise not even a fridge in that room, we got an “All inclusive package” we get to the dinner room (it was outdoors) the food service was terrible, dinner was suppose to end at 10pm and by 8:30 they were out of everything they only had “carnita tacos” with terrible tortillas and service, we still wanted to look around the hotel and find something we liked, unfortunately the only thing we liked was the view they had next the beach at night.. Thinking there was a mistake or confusion with my reservation I decided to call the main lobby at midnight (when supposedly I was gonna use the mini bar included in my room) asked them about the mini bar and the guy who answered was rude basically telling me the room I got wasn’t all that, I kept telling him I had proof of what I was asking for and that I was ok with them not providing for what I had paid for but I wanted to send them proof of why I was complaining and asked for a number so I can send pictures, he gave me a “number” to send proof and hung up, to my surprise when I try sending my proofs that number was invalid.. DO NOt RESERVE WITH THEM! iTs a ripoff.. all lies and the hotel doesn’t look like the pictures.. I’m attaching a proof that said the room included a mini bar..

Completely disappointed with our stay! When I booked the “All Inclusive” I was expecting to get the All inclusive treatment however, this hotel is far from having the all inclusive treatment . First and foremost, at our arrival we were not even greeted by any staff personnel , from there I knew , things were not going to be good ! Then came our check in, we arrived early and were charged for early check in , pretty much everything to get our day started . If we wanted the wristband, we needed to pay . Checked in got to our room only to find out we didn’t have a fridge, or an iron . We had to request those and were told that our rooms “ didn’t come with those” ! Say what?! This is the first time I hear and all inclusive doesn’t have those amenities! Then came food, terrible !!! Keeping in mind that this is a “kid hotel “the food options for kids were nearly none. Hot dogs and burgers is all they had. My kids were beyond disappointed with the options. Let’s not talk about the drinks for the kids… only had 2 “soda” options . Either Pepsi or squirt and tasted like water half the time ! Moving along to the water park, the water park is not kept up with . While we slid down the slides, paint would come off the slides. My husband had a white shirt on and it had paint on it after we would leave the water park. If you are trying to relax to the sound of the waves , don’t count on it cause there’s none! Lastly, my husbands water shirt and sandals were stolen!

We upgraded to a large ocean view room and honestly… highly recommend! 🌊✨ The view alone made it worth it. That said, All Ritmo Resort could definitely use some updates. The pool was missing quite a few tiles 🏊‍♂️ and when it rained, there were leaks coming through several windows onto the floor 🌧️😬. Food-wise, it could use a major refresh. Over the 3 nights we stayed, the kids’ options were basically the same every day—hotdogs, burgers, and fries 🍔🌭🍟—and the main buffet didn’t offer a lot of variety. On the bright side, Arturo at check-in was fantastic—super friendly and a pleasure to deal with 👏😊. There are also two convenient tour booking desks (one by the pool and one inside near the front desk), which made planning excursions really easy 🗺️. The boutique/gift shop is impressively stocked—you can find pretty much anything you might need, from souvenirs to medications to clothing and toys 🛍️🧴👕. The beach area is in a great location and it was always easy to find a chair to relax in 🏖️☀️. The water park is huge and a lot of fun for all ages 💦🎢, and we loved the underground walkway—super convenient and safe since you don’t have to cross any busy streets 🚶‍♀️👍. Overall: great views, friendly staff, and fun amenities—but definitely room for improvement in maintenance and food.