We arrived at the hotel and the staff was quite serious. They gave us the keys to our room, but when we entered, we were disappointed. The room smelled damp, the doorknobs were broken, the furniture was very old, and the bathtub floor was all cracked. Furthermore, the Wi-Fi didn't reach the room. We went to complain and ask to be upgraded to a decent room. They finally gave us a "superior category" to the one we had booked, and it was somewhat better. It was renovated, although it was infested with mosquito repellent (we had to sleep constantly reapplying repellent).
The only good thing about it is the location: close to the ADO bus station, the bus stop to go to the hotel zone, and the van stop, and close to the center and main street.
Even so, we wouldn't stay here again. They sell you the idea of a 3-star hotel, but this is far from the truth.
Original TextTranslation provided by Google